2/10 - Kém
17 tháng 2, 2025
Won’t stay here again
First problem was that Staybridge suites entrance was closed so all Staybridge suites guests had to go through the Crown Plaza entrance to get checked in that made for a very, very long wait times I had to attempt to check in twice because our room was not ready. Once we finally get settled into the room, the kitchen sink starts leaking all over the kitchen floor. After using all the towels to clean up the mess I had to call housekeeping and wait on hold for 45 minutes just to get a hold of someone to bring us more towels and then they only bring us two sets of towels when we have three people staying there so I had to wait for them to come back and bring more. An hour after that Maintenance comes take a look at the kitchen sink which now had broken into pieces and tells me I’m probably gonna have to switch rooms. So we start packing up our things then two maintenance men come back and work on fixing the sink for about 45 minutes Which made it so we missed our dinner reservation. after unpacking all of our stuff again because we were no longer switching rooms I checked the sofa bed to get it prepped for my daughter to sleep on and there were no sheet. After attempting to get a hold of somebody for an hour and a half. I finally had to go downstairs wait in the long line just to get somebody to send up sheets for the bed as well as blankets and pillows. There was zero bedding for the pullout bed. I go to finally take a shower and the conditioner container on the wall is empty.
Jenee
Jenee, nghỉ 3 đêm cùng gia đình
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