Galata Grace

Late our first night, we saw that the room had mouse droppings. When we complained to reception, the man working the desk said, "What is problem with mouse?" Since our stay was only 2 nights, we decided to put up with the accommodations, but we requested that the room be thoroughly cleaned. It was not. The mouse droppings were there when we returned to the hotel after a day out and about. Overall, the property is very shabby.

Room balcony is a two French balconies to an small alley. Air condition was pushing only hot air, staff promised to fix it, but they didn't get it work. First hotel ever in my life, that breakfast doesn't include coffee, it was only with extra price. Room cleanup level was also the worst I have ever seen, one fresh towel brought even had big red stain in it. What kind of hotel gives that kind of towel for hotel customer? As you can see from these examples, generally the attitude of staff seemed very low. Some visitor group had reserved several rooms, they had a extremely loud "happy birthday" parties going on at hotel terrace for three continuous complete nights, with permission of hotel. So it was impossible to sleep during the nights. I believe hotel has somehow by purpose artificially enchased the visitor ratings of hotel sites, they seem far too good for this hotel. Area close to hotel is lamp and lightning business district, 200-300 meters extra walk to Shishane metro compared to other hotels around.

Prefer to pay a bit more for a better room hotel. The terasse had a nice view, Emrah was nice, but I think that's it.

This hotel is not as advertised. It looks nothing like the pictures and rooms are very small and felt claustrophobic despite booking a family duplex room. You can hear each and every sound from toilet flushing to people talking, did not get one decent night sleep. The breakfast is also poor there is no choice and is not worth having. The staff can not speak a single word of English and even if you manage to talk to them through google translate they all lie and promise to book taxis when they haven’t. This has been a holiday hell hotel. Do not book here pay a little more and get a decent one.

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oda giriş kattaydı.Hiç uyuyamadık çok fazla gürültü vardı.Sabaha kadar da gürültü devam etti. Teşekkürler

Sehr schönes Zimmer, Lage sehr zentral, super freundliches Personal! Aussicht beim Frühstück wundervoll! Das Frühstück selbst aber hat uns nicht gefallen

sry gefährlich dieses hotel ist garnicht schön häaslich einfsch

Me dieron una habitación que no era la que había reservado y al quejarme me dieron la correcta, me ofrecieron un desayuno para llevar porque mi vuelo era muy pronto y cuando me marché y pregunte por ello y no estaba ni sabían nada (era otro chico el de recepción)

Optimal für kurze Aufenthalte! Super Personal und sehr hilfsbereit. Es war ein schöner Aufenthalt in diesem Hotel.