Hyatt Place Houston-Northwest / Cy-Fair

The decor in the lobby is beautiful. There is a weird odor though when you first walk into the hotel lobby. Our room was very clean and spacious. Our mattresses weren’t really comfortable though. They have great customer service. Any question we had they were able to answer or assist us promptly. I will stay again if I have a more comfortable bed.

Everything was excellent

Amazing staff and hotel condition as always

love the spacious room came here last min. came for my grandaughters Wrestling state tourament. had a good timeThank you Hyatt Place in Houston-Northwest.

Excellent service. Clean, comfortable, and quiet. We liked the location, very convenient. Would definitely stay again.

Very nice. Clean, comfortable, excellent breakfast, helpful staff. They allowed us to get breakfast earlier than their normal opening schedule so our volleyball team could get to its games on time

My husband and I had been separated for some time and I booked a surprise visit to see him and, after a lot

We arrived 1 hour before check-in time and were told there would be $30 fee for checking in early. 1 hour before check in time, there were absolutely no rooms ready for people who reserved ahead of time, and had already paid for the rooms. Never heard that one before. The hotel is very nice, clean and comfortable. Breakfast cost extra, $11 per person, so we ate at IHOP for $6.25 each. We sat in our car for an hour then checked in. A $20 chg was placed on our credit cards for "incidentals" and was to be removed, if we didn't break or steal anything. We did not break or steal anything, but a $20 chg has now appeared 6 days later, on our cards. Waiting to hear back from manager about reason.

We've stayed at a couple Hyatt Place Hotels within the last year and the staff at both these hotels were not friendly. At this particular Hyatt the staff seemed to be confused about the hotel tax exempt form. Other than that, the room was clean & comfy.

I had an amazing time. From the time I walked in it was awesome. The young lady that checked me in was quick, very pleasant, efficient, knowledgeable, and helpful. The room was nothing short of fabulous. I loved my stay and so did my boo.