Hard Rock Hotel Tenerife

You charged €840 one night, €640 some nights and generally over over €400 a night over the 16 nights we stayed with you. Staff were busy and hard to catch but friendly and hard working. You needed more staff available for the price you charge. What made me book the hotel was the many restaurants, bars and pools. However you had 2 restaurants open only 5 nights a week between then. And only 1 pool open. Plus all the cool bars were closed. When that is all you offer you should not be charging €840 per night, you should not be charging €400 per night!!! Also, your drinks are a disgrace. €5 for a local wine is expensive but acceptable given you are a good hotel. But the 125ml measure is disgusting, you should be fined for this. Given what you advertise and charge versus what you deliver I feel you should offer some vouchers to use the hotel when everything if open, but I am not holding my breath.

16 đêm nghỉ cùng gia đình, thg 12 18, 2020

Nhận xét từ khách hàng thật của Expedia

Just wow!

First class treatment and facilities. Rock Royalty suite was luxurious and the private bar/restaurant below the rooftop cocktail bar was amazing. 5*

Mark, 1 đêm nghỉ, thg 3 10, 2020

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Loved the Rock Royalty benefits which comes complete with a butler! Staff couldn’t do enough for us.

9 đêm kỳ nghỉ lãng mạn, thg 3 7, 2020

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Modern hotel

Fiona, 7 đêm nghỉ, thg 3 7, 2020

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Amazing hotel with everything you could ask for. Stunning rooms with incredible views, so many pools to pick from. Food was excellent! Can’t fault!

Vicky, 5 đêm kỳ nghỉ lãng mạn, thg 3 6, 2020

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Loved how big it was - lists of different areas within and especially the roof top bar!

7 đêm kỳ nghỉ lãng mạn, thg 3 5, 2020

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Great hotel with plenty going on. Live music is fab.

1 đêm kỳ nghỉ lãng mạn, thg 3 2, 2020

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A great experience

Bed and breakfast stay for 6 nights early season. Lovely hotel, great service provided by polite attentive staff, comfortable rooms and one of the best buffet breakfasts I’ve had on my travels. The beach club bean bags are great for chilling, but we preferred (the well controlled) adults only pool as the music was more to our liking.

6 đêm nghỉ, thg 3 1, 2020

Nhận xét từ khách hàng thật của Hotels.com

The hard rock hotel is a good property. The staff are helpful although we had to complain about the rooms not being cleaned twice. As a customer who pays extra for a suite we expected a better service. The hotel is far out from the main centre but a bus is provided by the hotel . Which saved us a lot of money as it cost 20 each taxi ride.

7 đêm nghỉ cùng gia đình, thg 2 27, 2020

Nhận xét từ khách hàng thật của Expedia

Lovely hotel with lovely staff. Amazing with good allergies which I was very impressed by. 4 different swimming pools to suit every type of family and more restaurants than I can count. We were here during the sandstorm and the staff could not have done more. They set up temporary seating areas, opened up additional facilities and helped us to stay an extra two nights when our flight was cancelled. I really couldn’t praise them highly enough.

Philippa, 4 đêm nghỉ cùng gia đình, thg 2 19, 2020

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