Courtyard by Marriott Lake Charles

Excellent stay

From the time we checked in to the shuttle service and housekeeping everyone was exceptionally amazing will definitely recommend

Nellie, 2 đêm nghỉ, thg 4 8, 2022

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Terrible

The condition of our room was terrible. First the door would hardly open or close, literally throw your shoulder out doing it. Shower was dirty, the backing plate behind control falling off, and you couldn’t get water temp to acceptable temp because the handle would just spin (broken). Extra mirror in bathroom was scratched up and had dried paint all over it so you could see squat. Extremely disappointed in the hotel. Also, no continental available because lounge area also under construction.

April Edwards, 1 đêm đi nghỉ cùng bạn bè, thg 3 12, 2022

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Completely dissatisfied

I was charged an extra night when we checked in when I had already paid for 2 nights prior to our visit. The room was not very clean, the AC unit wasn’t properly working.

Sarah, 2 đêm nghỉ, thg 3 11, 2022

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I was lied to about the amenities that is offered at the hotel

Brooke, 2 đêm đi công tác, thg 2 25, 2022

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Come on. You should do better than this!

Clear notice that rooms will not be cleaned daily needs to be told up front at check-in. All management staff need to realize situations and treat people with respect … since they. are paying a premium for the room. Also, I kept getting asked if I booked through Marriott. I viewed the particular hotel online and clicked book on it… apparently it took me to Expedia — if it is such a big deal that they hotel can’t really help you if you book outside them, the website should reflect that you are being taken to a third party and not Marriott like we are attending. The room had its moments… took a few hours to figure out that the thermostat on the wall did nothing and that you had to tinker with the unit in the floor…which was a bit of a rattle trap. There was no proof in this room that it was cleaned and disinfected with a COVID protocol … some that is the excuse the manager gave why they would not clean the room daily or even knock on the door to ask if you need additional soap or towels like most people do. Where was breakfast? They blocked off a huge square when you walk in as being under construction. You also cannonly come in one side of the hotel because the side door, which has a card read RBI’s not working. Look, I know we’re in pandemic times and that Lake Charles has been recovering from massively storms. However, other people can figure out to so these basic things for their guests… why can’t this hotel? Especially at OVER $200 a night.

2 đêm nghỉ cùng gia đình, thg 2 11, 2022

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Good option for Lake Charles

Very helpful staff, and clean hotel. Only issue was very little water pressure in the sink (but not the rest of the bathroom), and no real way to adjust the HVAC temps in the room.

Megan, 1 đêm đi công tác, thg 2 11, 2022

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The room was very nice. No hair dryer in room, I called for one but never received one. The kitchen area was under construction so no coffee or breakfast.

Maureen, 1 đêm đi nghỉ cùng bạn bè, thg 2 8, 2022

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The shuttle to the casino!!!

Kristin, 1 đêm đi nghỉ cùng bạn bè, thg 2 5, 2022

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When I showed up to check in, I was told they were overbooked and had to go to the other hotel to get check in since they had rooms. When I showed up they said they couldn’t check me in. I went back and forth like four times. When I asked again what was the whole situation, I was told they didn’t have housekeeping to clean the rooms. I offered to clean my own room to have a place to rest up was told I couldn’t. After waiting to hear what was the plan and searching for other hotels, I was told the room was clean. I when to my room and in the sheets there were hairs, and some of the towels were dirty.

Rebeca, 1 đêm kỳ nghỉ lãng mạn, thg 1 22, 2022

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Happy customer

I asked if they had any rooms with a tub and I was changed to a room to accommodate my needs.

David, 1 đêm nghỉ, thg 1 16, 2022

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