Kaptan Hotel

The hotel was incredibly accommodating. We wanted a balcony room facing the harbor for New Year’s Eve and they made it happen very last minute. We had an amazing start to the new year and could see the fireworks perfectly.

The hotel Wi-Fi was horrible. I couldn’t even watch a video if I tried. When I asked the management what the problem was they said we just have slow Wi-Fi everywhere. At dinner I requested a drink in which the waiter told me I have to pay for after we had already started drinking our drinks. But, no one ever told us that you have to pay for drinks at a FREE dinner. That sounds ridiculous, but at least alert us to let us know before you serve us drinks. Random furniture was just broken. You think a four-star hotel would have better furniture. There was a poop stain on the toilet when we first arrived. Your staff couldn’t even clean the poop stain before the next people arrive?

Very well located. Rooms are clean and extremely well designed and comfortable. Nice habour views and a good pool. Halfboard food (breakfast and dinner) is tasty and elegant, with many choices. If you like a more varied diet, then this is a good choice as most cafes seem to serve mostly bread and meat type dishes. Freshly cooked fish as a choice is served almost every second evening.

Amazing view of the sea, state of the art hotel. Very friendly and helpful manager and the staff. Super breakfast buffet.

Clean room, good place, good staff

I have never at any hotel around the world experienced a worse service. The staff in the reseption was just very rude for no reason, so i had to leave and stay at another hotel in the night and pick up my stuff the next morning. The room was also dirty, hair everywhere.