Alayana Resort Koh Tao

Amazing property.. very beautiful view.. 2 pool facing sea. Neat and clean and very helpful staff.. I celebrate my anniversary and hotel did arrangement at pool side cabana.. price is ok...

Beautiful resort built into the cliffs. Mind blowing views. The pools were great. Good prices at the bar. Loved staying there. Taxis can be expensive there ( hotel does offer free shuttle at fixed times into town). So if your scooter game is good, that’s a great option. Scooters for rent right across from hotel.

Decent accommodation with a nice staff. Great views but not quite worth the $100 per night. 3,000 Baht is a lot of money in Thailand. I’m not angry I stayed there but might not choose this expense again.

Beyond a joke. The most confused and bewildered staff I’ve ever witnessed. Veg Pad Thai came with chicken, sent back to kitchen and the same dish came back 2 minutes later with most of the chicken removed.... Bunk beds didn’t have mattresses on them.

Amazing views from my room, the pool and bar. Very friendly and helpful staff. Such a relaxing stay

To begin with watch how the owner responds to reviews. This is a PERFECT representation of the service you'll receive as a guest. We submitted all of our personal information weeks in advance as requested but the owner lost it all and made us fill it out again. When asked the owner was rude and unapologetic. 
Arriving at our room it was dark and dirty. The bathroom had cockroaches and ants everywhere. We were given a new room but it was also dirty, the A/C didn't work and there were MORE ants. We decided at this point we were going to request a refund and find a new hotel but no one was at the front desk. The next day we had breakfast at the pool while waiting for the owner to meet with us. The pool area was nice but there were multiple cats walking on tables and begging for food and there were also hotel staff in the pool drinking liquor. After breakfast we went to our room and had hotel staff enter without knocking. 

After finding a new hotel we returned to the resort to have the owner avoid us. We went to get our luggage and our room was left unlocked by the staff entering our room AGAIN. The staff said the owner would refund us but we had to contact Hotels.com to begin the process. Once we arrived to our new hotel we immediately contacted Hotels.com to tell them our situation. They tried to contact the resort multiple times to begin the refund and the owners refused our refund. 

Now we’re being ignored by the resort despite being told they would help if needed.

This place is false advertising, it is run down and the staff is very rude. We are on our second night and regret booking this place. Our bathroom smells like raw sewage, the safe box isn’t attached and could be picked up and carried away. They don’t offer any Car service to town, and it IS NOT a ten miniute walk as advertised. We asked for extra toilet paper because ours was out and got attitude. They don’t replace the towels with new ones. I was simply relaxing this morning and reading and one of the staff members came up to ask my room number, I gave it to her and she asked if had paid for breakfast (I didn’t have any breakfast nor was I near the buffet, simply enjoying my morning read by the pool before diving) I found it intrusive. I am very disappointed and would do anything to leave this place, but we already spent quite a lot on this dump. The room could be bearable if it wasn’t for the unfriendly, unhelpful, and rude staff. Do not stay here!

We booked the economy room which was pretty small and basic as we expected. The bed was soft and comfortable and the views from the infinity pool were amazing. The pool water was very green however and it is about a 15 min walk to the beach.

It's impress.