The Good: Fantastic location, smack in the middle of the historic center of the former capital of Europe. Right on the corner of the Marktplatz.
The bad: Even though many reviews mentioned an elevator, it had been taken out of commission even though it was still operable a while before our stay, so we were on a 4th floor with a winding staircase, with me having cardiac issues.
The good again: Luckily, the young man at reception showed understanding and initiative and let me use the elevator to bring up my luggage (and myself) while he was still there. Unfortunately, since the reception is operating only part-time, I still had to climb the stairs when we would come back late.
Conclusion: Please fix / bring back the elevator. With it, I would give you a perfect score and would be willing to come back, even at higher prices. Without it, not so much…