10/10
We stayed at this hotel for two nights in Hanoi. The hotel is perfect for visiting the old quarter which is right outside, and the lake is a short distance away. The rooms are a little on the small size but apart from that have everythng you need.. We can't praise the reception staff - my husband's credit card was swallowed by the ATM machine just outside the hotel on our first evening (apparently this happens quite often as you only have about 10/15 seconds to put in the amount of money you want - beware!), they rang the bank twice for us and persuaded them to let us collect the card the next day rather than the following day as originally stated, which was a huge relief to say the least.