2/10 - Kém
15 tháng 11, 2022
Sad customer
They canceled the booking without telling , We drive to this place from dallas when reached they said we have canceled ur booking , though we called n let the lady know we will be checking in late as we are driving from dallas have her name n all when my husband reached there in the nite they said we sent e-mail ur booking is canceled that was very very sad 😢 no hotels were available near buy then had to travel 30 miles in the middle of nite , very rude lady in front desk she hang the phone on face , was requesting her were they will go after such a long long drive .she said it’s canceled , a gold team member I called n told him he said we can’t do anything as the hotel front desk hang the phone on us too , so plz go n see hotel by ur self refused to help I requested him to do something as we are gold member since years or connect to to ur gold team supervisor help us it’s middle of a nite he said they will call u but nothing , I was very much disappointed
Khách đã xác thực
Đi công tác, nghỉ 2 đêm
Nhận xét của khách thực Hotels.com