Best Western Plus Astana

Bar manager was brilliant. All the staff were very welcoming and helpful

Was in Astana to watch a football match. Everything was fantastic at the hotel, although after the match service in the bar got a bit delayed. Only a small thing. Overall, great stay, great staff with the manager deserving a special mention for the warm welcome and hospitality he gave our group over the four days.

Todo fue justo como esperábamos. Buen cuarto, buen baño, desayuno suficiente para empezar el día y no podría tener mejor ubicación. Únicos detalles fue que en el desayuno había una leche que estaba podrida y que cuando llegamos nos dieron un cuarto que no servía el aire acondicionado y fue tardado solucionarlo ya que iban personas diferentes al cuarto y se iban y no decían nada hasta que bajamos a recepción y nos cambiaron de cuarto. Buena relación calidad precio.

Helpful staff.

Great location, great staff, very comfortable and clean room.

The hotel was nice, comfortable room, good selection for breakfast. I paid an extra night as I wasn't arriving until 6am after 18 hours travel so that I could get I to my room straight away and they had double booked my room. I was exhausted and had to wait 2 hours to get my room even though I had paid to include the night before as extra and notified the hotel in advance of my intentions. I was not alone as many people were also in the same position at that time. Extremely poor check in service.

Lovely hotel in a great location. Friendly reception staff. Many thanks to Mr Singh, Marina and all the staff. The room was very clean and spacious. A little too warm but you can adjust the heaters if you lift the flap on top left of the unit.

Good location. Easy walk to all main sights. Breakfast was good and the room was clean. The only slight complaint was how hot it was. I expressed this to reception and asked them to turn down the heat in my room as there was a note instructing not to do it yourself in the room. They never turned it down. The room was so hot.

The location is perfect for anyone on holiday as it is walking distance to all tourist sites. The hotel itself is very comfortable and excellent value for money.

Best Western Plus Astana is located close to the city centre, what is convenient for the business travellers. The room was spacious and comfortable. The bathroom was also spacious, but the when I hung my towel, the towel hook almost fell apart from the wall. Also, the overall cleanliness could be better. Breakfast was nice, with good choice of local and European dishes. The service was good - hotel staff was friendly and helpful.