Maple Hotel & Apartment

The hotel is in the centre of town with lots of options for food and shopping. The beach is just a 5 minutes walk. The view from our Ocean Apartment is amazing, and from the pool on the 25 floor, the view is stunning of 180 degree ocean and mountains!!

2 đêm nghỉ cùng gia đình, thg 1 5, 2020

Nhận xét từ khách hàng thật của Expedia

I was initially surprised after arriving that no airport car could drive directly to the door of the hotel, its down a very narrow lane as I have limited walking ability with suit cases this was a bit of a challenge, I have previously written about my poor checkin experience this just continued to deteriorate the staff on many occasions tried to make up for this properties short falls but it was not enough. at the end of my trip, a trip I cut short my 2 days as my patience had completely run out. The entire hotel felt old and the rules were very old fashioned, I don't know what clientele the hotel is familiar with but checking out 2 days early, there was no discussion about a possible refund of the missing nights, I was then forced to wait stood at reception as somebody 'checked my room' my word like in every other hotel I have stayed in as part of this three week asia trip was not good enough. Then I was asked to talk the hotel representative through the room, were the hotels toiletries had been moved to to make room for my own and through the overall room. I was really disappointed with my stay, in my initial review I raised concerns and it was clear the hotel management tried to address these concerns but in doing so didn't make anything better, our treatment changed moments after posting the first review. I really do feel for the staff at this hotel they tried there best but the property was just not unto the standard I was expecting.

6 đêm đi nghỉ cùng bạn bè, thg 1 1, 2020

Nhận xét từ khách hàng thật của Expedia

Great stay, will return

I thought this hotel was wonderful. The staff were very helpful, and the location for walking around was superb.

Margaret, 2 đêm nghỉ, thg 12 29, 2019

Nhận xét từ khách hàng thật của Hotels.com

This hotel should not be rated 4 star by any means. It's 3 star at best. Rooms are not up to standard, it's not a peaceful spot to get any rest. Hear drunk people all night screaming and shouting. It's a Hell Hotel.

IanH, 6 đêm kỳ nghỉ lãng mạn, thg 12 28, 2019

Nhận xét từ khách hàng thật của Expedia

This place was absolutely terrible. I have never written a poor review in my life, but Maple has inspired me to do so. I am a remote worker and rely on a strong internet connection. This hotel's internet dropped me from every digital meeting I attended the first evening I was here. I had the apartment for two more nights, but I had to go elsewhere so I could effectively work. I was not upset with Maple yet, as the had not intentionally wronged me. However, I was not disappointed to be needing to make the switch. My apartment felt cheap, had long echoes in the hallway that were very loud, and the plumbing smelled of... Plumbing. Further, the hotel is 25 or so floors and they have just 2 elevators. I got tired of that wait after my first day. I told the hotel staff of my situation. I offered to pay for the current day, but politely requested a refund for my the day after next. They told me they would grant this request as long as I contacted Expedia to have them call the hotel. What happened next? Maple hotel staff dodged Expedia calls for hours and did not reply CV to emails. The front staff were clueless and unhelpful. After about 2 hours and 3 phone calls to Expedia I finally got word that I would have to pay full price for my room and not get any ability to cancel 1 day from my reservation. Good riddance Maple. I hope that one day you seek inspiration from one of the many fantastic hotels and apartment buildings that surround you.

David, 1 đêm nghỉ, thg 12 10, 2019

Nhận xét từ khách hàng thật của Expedia

Had an unpleasant experience at a different hotel in town , checked out early and booked at Maple. The accommodations were excellent and the service was exceptional.

Ed, 4 đêm nghỉ cùng gia đình, thg 10 22, 2019

Nhận xét từ khách hàng thật của Expedia

Great service

The service was second to none; staff was friendly, always with a smile. The elevators, on the other hand, left much to be desired--getting to and from the room was time consuming.

Robert, 2 đêm nghỉ, thg 6 11, 2019

Nhận xét từ khách hàng thật của Hotels.com

Hotel down a lane way Room ok but looks out on wall Pretty dismal and a bit of institutional feel Bleach smell in foyer Breakfast food not good though plenty of it

1 đêm đi nghỉ cùng bạn bè, thg 4 3, 2019

Nhận xét từ khách hàng thật của Expedia

Great position excellent ammenities and staff attentive

3 đêm kỳ nghỉ lãng mạn, thg 3 29, 2019

Nhận xét từ khách hàng thật của Wotif

Nice hotel

Hotel was good clean comfortable but lack of handrails on steps not good if you a bit unsteady

Conor, 3 đêm đi nghỉ cùng bạn bè, thg 3 21, 2019

Nhận xét từ khách hàng thật của Hotels.com