Hyatt Place Houston NW Vintage Park

I booked a room with 2 queens but when I arrived there was only a room with a King so my daughter had to sleep on the sofa bed. Overall, it's a nice place to stay and the service was good.

The hotel was very clean and the staff was very friendly.

General manager very rude and lacks customer service. Attempted to charge me for my certified service dog, and was unwilling to even look at the certification prior to me calling corporate to resolve. General manager needs training on working with individuals with disabilities and customer service.

The internet was very weak. The phone didnt work. Shower had low water pressure. And when we walked to the gym, we heard a dog barking. A door opened and looked out. And it was the door to the food prep. Dont know why a dog(that sounded larger by its bark) would be in a food pre area.

Staff unhelpful and brash.

Very clean & convenient. Staff very helpful. Highly recommend!

I’ve stayed here many times & have recently made it my home away from home over the last month while my own home has been under construction. I found my stay here to be quiet enjoyable- until, that is, several things happened the day of my departure that have completely left a bad taste in my mouth. So much so that I don’t think I will stay here ever again and I will no longer recommend it to my friends and family – including everyone here on hotels.com. I recently had surgery on my right foot and have over 30 stitches and I’m supposed to be on crutches at all times. All the hotel staff know about this, as I have been staying there for about a month, and yet, not a single member of the staff offered to help me take my things down to my car or to help me pack and load my car- Even though they full well knew how difficult it would be for me to do so myself with my injury. And if that wasn’t enough, to “add insult to injury “one of the daytime staff named Josh went a step further when he chastised me for a small bag of trash that I cleaned off the floorboard of my car and sat next to my front wheel while I went out for my last load of things. I sat it by my front wheels so that I would remember to drive it around to the dumpster in back before leaving bc for me to walk it there would’ve been very painful. While I was upstairs for my last bag, Josh went and took the bag to the dumpster himself and had the audacity to chastise me when we passed in the hall for leaving my litter.

The staff here is super awesome they are accommodating and each and every way and this is one of my very favorite hotels.

Amazing in every way!

Absolute best hotel in every way! I give it excellent in every category available for a rating. On top of that everyone on the staff especially the kitchen staff & front desk staff- have been outstanding! The maid staff have been great as well although admittedly I’ve had a lot less interaction with them then other parts of the hotel staff. Only because they actually understand full will what the do not disturb sign means and they know how to avoid by it 100% of the time. I live in Hotels. you’re around and I give this hotel my own personal hotel of the year award!! Would definitely recommend it to family friends and anyone who wants a comfortable and enjoyable stay for any reason here in The Vintage Park area of Spring ,TX !