Vinpearl Condotel Empire Nha Trang

I dislike this hotel from the first second I came in. Two staff stood outside the hotel chitchatting without trying to help with our luggage. The entrance looks dusty and empty and does not look as good as the photos shown on its official website. The check-in staff lacked of smile and can only communicate with simple English. No one intended to show us where the lifts and other facilities are. And again no one offered to deliver our luggage to room. Our room has not been cleaned throughly There are stains on the table and sofa, marks on the wall and hairs on the floor. The room looks quite nice from the first glance but if you look closer, you can tell that all its furniture are made by cheap materials and the room is decorated with some cheap artwork. The maintenance is below average. I CANNOT imagine it is a new hotel. The hotel conducted a fire drill in the morning of Dec 27. We appreciated that the hotel puts its guests safety at the first priority. We also appreciated the audio announcement 10 mins before the drill. When we heard the alarm, we intended to cooperate and leave the hotel via the emergency exit immediately but found that the emergency / fire exit was locked. A lady staff came out from the corridor immediately and asked us not to use the fire exit. We waited in our room for another 5-10 mins and decided to try another fire exit and again the lady staff stopped us and said ‘no entry’. It didn’t sound right to us that the hotel stopped all the lifts,

위치좋고 방,침대시트 다 깨끗하고 좋았어요. 아침 뷔페먹을때는 중국사람 너무 많아요.

Great, convenient to rooms at high standard and with everything one may need. Comfortable bed and pleasant bathroom and shower. Breathtaking view from the balcony. Bonus for a really nice and relaxing pool area.

Beautiful hotel with impeccable service - amazing view of Nha Trang beach . Huge thank you to Duan the duty manager and his front of staff who were friendly helpful and always with a smile.

We were given an ocean view 1 bedroom apartment. Not very room and quite compact however rooms were neat and clean. Rooms are classed as non smoking however there were guests smoking in the hallway near lifts which had ashtray stands on our floor. We advised and complained to the reception staff but were told that smoking was allowed!! We were not happy and extremely disappointed with their answer. We chose this hotel as it stated non smoking being that we have 2 young children with Asthma. Besides that incident the hotel offers a huge buffet breakfast selection with a great variety. Staff were friendly.

The Hotel is only six months old. It is very clean and fresh and sparkling. It has 1000 rooms and most of the current market is for Chinese tour groups. But the tour groups have a separate check-in area, so the remaining check-in area is much more relaxed and not as busy/noisy. We were on the 38th floor and had good views over the countryside to the south and also a partial beach view. The swimming pool is large and also, as it is on the 6th floor, offers a view over the city and towards the beach. The staff, including some front office managers, treated us like VIPS from the moment we walked in. It was a little overwhelming, but at the same time, it was kind of nice. The beds were comfortable and as everything is so new, of course both the Hotel and room were very clean and well maintained. We had a little problem with room service on the first night as the menu was not in English (4 other languages : Vietnamese, Mandarin, Korean & Russian). When we rang to ask re English room service menu, they brought one to us, but one or two page were still not in English and apparently they had to order more copies to be printed of those pages. So i went down stairs and staff there (Daria) quickly sorted it out. They do not take a credit card imprint at check-in so you have to pay for things like room service as you go, but the plus side of this is that it makes check-out a much simpler & faster process.

Location was great and great service from the hotel.

We had a great experience at the hotel. it was very clean and comfortable. The staff were very friendly and helpful.

Great - exceptional hotel. Friendly staff, great food, good location and good value.