The Emperor Hotel

Great hotel

Great hotel with friendly staff, who enjoy making their customers feel at home.

Ahmed, 3 đêm đi công tác, thg 11 30, 2020

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Reasonable price and very good service attitude👍

Jeeny, 2 đêm đi nghỉ cùng bạn bè, thg 9 24, 2020

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Stayed 2 nights at this hotel as my gf was having surgery at the HK Adventist Hospital. The hotel view was fine as our room was not facing the cemetery. However, the room itself was dirty, stains were everywhere on the carpet and the washroom stink too, smell like a public washroom in some extend. In addition, the hotel charged $10 for set of plastic cutlery. I could expect any hotel will provide silverware for temp. use, their acts were not environmental friendly either. Staffs service were subpar as well in many cases, just think abt all these bad experiences and still need to wait 15 mins for checkout, and they dare to tell you no one is available to check the room and might charge expenses if any. The only good part of this hotel is the Chinese restaurant (Golden Valley). For anyone looking for a place to stay nearby, the Dorsett a few steps away probably a better choice.

JasonC, 2 đêm kỳ nghỉ lãng mạn, thg 9 21, 2020

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Management Issue

Did not want to talk abt it until asked a 2nd time. There are communication issues across departments. The head of house keeping did not resolve the issue despite a staff being punished, which then led to other departments unaware of the seriousness when they make some errors which affected my rest altho normally still expected. The only person saved the incidents was the technician because he answered questions when its not their direct responsibility and care to solve a client’s problem.

Wai Yin Josephine, 3 đêm nghỉ, thg 9 2, 2020

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good

Good

1 đêm nghỉ, thg 7 21, 2020

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Terrible room to stayed for a night.

Truly a bad experience this visit. The room is not properly clean up before handed me the room card. Carpet full of hairs and even food scraps, bath towel was worn out and have holes on it. Lastly, the shower made dolphin’s sound when turn on! Absolutely terrible! So disappointed!

1 đêm nghỉ, thg 7 20, 2020

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Good and Bad

Overall, the mattress and bedding was the one to praise, location matter really makes the points dropped.

Kenji, 2 đêm nghỉ, thg 7 9, 2020

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The room was too small, there is no swimming pool and no convenience stores nearby. It is inconvenient to come by train. The service from the staff of the front desk was good.

1 đêm nghỉ cùng gia đình, thg 6 19, 2020

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The service was OK and most staff were nice and friendly. The place was by a cemetery so it’s a little creepy. Noisy from 7am as it there was a building site to the other end of the hotel. I didn’t like the overall cleanliness of the room as the carpet had stains everywhere. The gym was closed for refurbishment and this was not mentioned before the booking and during check in. No alternatives provided by the hotel. They blamed it on the coronavirus but the hotel that I stayed in before and after Emperor managed to keep their gyms open. They should have sufficient staff to sanitise and keep up with the cleanliness of their gym just like other hotels did.

ANDY, 6 đêm đi nghỉ cùng bạn bè, thg 3 1, 2020

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No hot water and fixed twice even just one night stay at the hotel

1 đêm kỳ nghỉ lãng mạn, thg 2 25, 2020

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