2/10 - Kém
23 tháng 1, 2019
First of all the website is not updated with the correct address of the property. We went to the wrong location and had to wait almost 2 hours for them to fix the problem and find us a place to stay. The apartment promised on the website was not the one they gave us and end up giving us 2 different apartments which was very inconvenient because we wanted to spend time all together as a family. The person who was communicating with us (Alejandro) was very unprofessional and didn’t care much about giving us a solution. The payment was unconvinient because Alejandro sent Ramdom people to pick up the payment when we wanted to pay online with a card thru Expedia and had to pay cash. Overall The apparments were great but unfortunately the customer service was awful.
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