Msquare Hotel

More than I expected for the price and I enjoyed the staff

Milah, 7 đêm nghỉ cùng gia đình, thg 1 22, 2020

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The staff was helpful... The hotel could be updated. There should be more than one set of keys for hotel rooms. Staff is super loud in the mornings.During my stay, i had to keep switching rooms. I would not recommend this place.

Tancierr, 7 đêm nghỉ cùng gia đình, thg 1 22, 2020

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The Hotel has the worst service record of any hotel i ever stayed in. The staff were rude and acted as if you were disturbing them with your request for a wifi code. Frankly, I dont know how they got a 3 Star rating. They were so slow its embarrassing. I wont stay there if its the last hotel available. There was no manager on Duty or they refused to call the manager? The only reason they have any clients is cos they are the low priced but guess you get what you pay for, Appalling!!

PRINCERICHARD, 1 đêm kỳ nghỉ lãng mạn, thg 1 11, 2020

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Restaurant staff was great, very helpful, but front desk manager was not great. Tried to put me in a room that was below the level I paid. When I protested, he claimed that he was placing me in a room "to rest while waiting." I had to wait for the room I booked to be ready.

LRB, 1 đêm đi công tác, thg 1 11, 2020

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Poor customer service

Small room,with roaches.only one towel was provided.Breakfast was only provided for one guest instead of two.They request for additional money for breakfast for the other guest which was very bad,checking process was not smooth there were so much lack of coordination. There was no proper organisation of guest Food was not tasting good

Magnus Edoghogho, 1 đêm đi công tác, thg 1 3, 2020

Nhận xét từ khách hàng thật của Hotels.com

disappointed with their level of standard

It was a bit disappointing this stay, as found a cockroach in the room, also the fridge was not working and neither was the the telephone in the room. I did speak with the manager which according to her left them to doing some fumigation. Also it was not right that the staff where harassing me about breakfast been for 1 person when my booking stated for 2. my review is to let other guess evaluate whether an improvement has been made or during their visit still same problems are been experienced. The manager Mrs Funke has been helpful during my stay I will have to commend.

olayinka, 1 đêm nghỉ, thg 12 9, 2019

Nhận xét từ khách hàng thật của Hotels.com

Room 102 very disappointing with no ventilation

Unfortunately I was given a room 102, this room had a shower with no window and also no ventilation, there were mould and black stuff on the bathroom, unfortunately because I checked in after 11pm, I was so tired and I just wanted to go to bed to sleep. The following day I spoke to the manager who gave me a room upgrade which was a nice gesture. But unfortunately there were issues with this room as well. Also at breakfast, I was told breakfast was for one when my booking said breakfast was for two. This similar thing happened when I visited in May, so it was very disappointing to have waiters harassing you, because I basically lost my appetite and left the breakfast room. I have raised some of the issues but it is my hope that other customers do not experience this and can validate if there has been improvement after this stay and review was left. I surely do like to stay in Ikeja during my visit and I hope I can leave a more positive review by my next visit

olayinka, 4 đêm đi nghỉ cùng bạn bè, thg 12 5, 2019

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Located in gra ikeja, safe and quiet area , walking distance to restaurants super markets.

4 đêm nghỉ cùng gia đình, thg 10 18, 2019

Nhận xét từ khách hàng thật của Orbitz

Divided but Comfortable!

My stay was overall awesome., The staff; excellent at their duties. They were warm, friendly, respectful and helpful. The Supervisor & manager were very accommodating and though the Road situation was clearly beyond their control, they managed to make their guests comfortable while you are on the premises. Comfortable beds, good water pressure and shower, good selection of entertainment stations, and most importantly 24/7 electricity. Concerns & Observation; My one complain was the Road access to get to the hotel.... Terrible, terrible, terrible Road. It was Flooded, Uneven, & Muddy my whole duration of 5night stay. I had a small fridge that from the exterior Look you don’t want to touch, let alone put ur consumables inside. Will I stay their again? Possibly, because it is close to the international airport without the airport noise. I gave 4-Stars less one because of the Road situations. Recommendation: I recommend, they partner Up with a Carb company (Off Road Vehicles) to pick up guests from the airport and out of the hotel, so their guests don’t run into the issues I had with Uber drivers cancellation on me ones they got to the neighborhood. This will help their business traffic & retention until they get the road fixed. P.S., the management should consider a walk through of their rooms and update fridge and interior wall paint

Edith, 2 đêm đi công tác, thg 10 17, 2019

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Everyone was very friendly. I loved the hotel for it’s price and closeness to the airport (about 15 minutes without traffic). One area of suggestions and this for Expedia and Msquare Hotel. Make the pricing options C L E A R when booking for the number of guests included with complementary breakfast. I booked my room for 2 adults and the next morning when my husband and I arrived to eat breakfast we were made aware that my reservation ONLY included 1 person for breakfast. I was a little taken back by this ordeal. But the manager met with me and my husband and settled the matter. She was very friendly and informative.

3 đêm kỳ nghỉ lãng mạn, thg 7 14, 2019

Nhận xét từ khách hàng thật của Expedia