Ocean View Beach Hotel

The room was dirty still had hair on the floor from the previous guest, shower curtain had mold, furniture was broken or chipped, extremely hot water or extremely cold no in-between in the shower and faucet, receptionist was really rude when I called to ask for a blanket, they have very little parking and to top it off the morning of check out we took all of our bags to our car with the exception of a pair of jeans, a rose and a water jug, the plan was to go have breakfast then come back and change into the jeans then do the check out but when I returned to the room to change my pants they where no longer there and the water jug was not where I left it, so i double checked my bags before telling the manager which she was no help the jeans didn't turn up no one seen them and they didn't even help me with anything.

Service and policy’s were very bad, staff was unable to help most of the time. Unable to answer my questions and most of the time were rude.

Very kind staff! They went above and beyond to ensure we were content with our stay.

Great Hotel. Beautiful view, very nice pool and small not too packed w/ people! The showers were luke warm. Receptionist insisted it was fixed but, nope. Seemed like a general problem in the area because my sister in law that was staying at Costa de Oro (two hotels next to mine) was also showering in luke warm water. Annoying but tolerable. Ruth was a wonderful receptionist at our hotel. She was always so attentive and courteous!!! I would return, definitely.

Rooms were a little dirty. Staff was very friendly. Beds are very comfortable.

Our room key didn’t work we had to wait over an hour to get a new room and all of our belongings. One of the managers was really rude.

Location ok rooms need to be fix

Well we got there at 11:30 am they dont let us in untill 3pm.. just move from 3 other hotel in the same area all this 3 hotels let us in at the time we arrive that was before 3pm,one hotel let us in at 11am the other at 12,so no idea whats the deal to dont let us in before 3pm,and to check out they make us wait about 15 minutes untill they check that the room. Not to mention that the security gard stop in front of us asking us what was doing r selfs there cus we still have the plastic bracalet on r hands from the other hotel he was very rude. The check out time was at noon according to r reservation but the hotel have it at 11am.

The room was dirty. Hair on the floor stains on pillow and sheets. The pool was dirty. The suite is like a regular room. We won’t be staying here next time.

The location was great, overall very good except with the cleanliness