ICON Hotel

First things first, the hotel itself is very nice. There are excellent views of the mountains from the corner rooms and it is in a convenient area. The front desk staff are very helpful, though one of the ladies was literally spilling out of her top and it was more than a bit distracting. Three things to mention: 1. Breakfast is awful. The scrambled eggs are runny and undercooked. I travel globally every month and am quite familiar with eggs prepared in the French style. These are not in that category. The cooking staff and manager are clearly apathetic about quality in regard to food. The pastries are swarmed with gnats abs fruit flies and are largely hard as a rock. It was difficult to find anything at all worth eating. 2. You will be greeted with two small bottles of water for use in the room. These bottles are NOT replenished. You’re required to purchase a large bottle of water each day in your room at your own expense, or utilize tap water. 3. The housekeepers not only care into my room without knocking (a big surprise) but also did this to my CEO, who was half-dressed. The room attendant did not leave, but carried a conversation with him while he hurriedly put on clothing. The server staff at the pool bar are friendly and accommodating, but it is likely this will be my last stay, having experienced this twice and spent several thousand dollars here for myself and my CEO.

The hotel is nice and in a good location right next to the subway where you can easily get to other parts of the city. The hotel staff was nice and helped us out as we were traveling with a baby. The only weird thing was that we didn't have hot water for 2 days. I am sure it was a fluke but I would have expected some time of communication/compensation from this.

Staff very helpful.Great stay.

Good Hotel.

Loved this hotel and Las Condes in general! Pool deck was amazing with gorgeous views of the Andes! Friendly staff and good breakfast selection. Will definitely stay here again if I am in Santiago.