ICON Hotel

The decoration is beautiful, very zen, no-see doors.

Excellent hotel & service beyond expectations!!

Breakfast was changed from a buffet to a waited on service in response the the COVID-19 which I thought was very good. Breakfast was very foods and staff

The service is awful! Employees are not nice and are not willing to help. For example, My phone in the room never worked and I had to call 3 times and they never fixed it.

Clean, great amenities. Got upgraded to a city view. Cindy, soft bed. Rooftop pool great. Spa is great. Friendly and helpful staff. Close to shopping and activities.Great breakfast buffet.

Really nice hotel with good service! It is in somewhat of a busy area (Shops, malls, cafes, metro, bus, park etc near-by; but about 20 mins by taxi to the downtown area. While the hotel room was nice..door lock wasnt working, in-room safe battery had to be replaced. washroom drain had to be cleared of the smell - during my stay. However, I would stay here again and would certainly recommend it.

Great pool area on the roof with incredible view of Santiago.

Very friendly staff. Fabulous rooftop pool, amazing view of the city and mountains in background. I really enjoyed the ambiance the Club 23 rooftop has at night. Rooms very modern and spacious. Great value for this ultra modern hotel. I highly recommend this Hotel.

Decent spa facilities which were also available after check out. The gym wasn’t the best equipped in terms of weights. Good roof terrace with a pool but it is busy and getting a sun lounger is not easy. Staff were all friendly and helpful.

The bathroom basin was clogged and could not use it right away and although someone came promptly, I wasn’t expecting this from Icon. Also, the quality of towels are disappointing, they were thinned by overuse, some with dirt (although “freshly cleaned”). They desperately need to be changed. The safe’s battery was weak so I had to call again for help. On last day of stay, there was no one available in housekeeping. When asked after several attempts, I was told the lady had to go home for personal issues. It’s ok, we all have problems but the hotel should have a replacement and have a 24/7 cover. Lastly, buffet breakfast is poor and basic. There was a lot of filling stuff instead of quality food. Same applies to the restaurant in the evening. Although a la carte, the quality of food was very disappointing.