6/10 - Tốt
16/05/2025
Disappointing Experience
I was very disappointed with my stay.
My sister had stayed here in October 2022 and was very satisfied, which is why she recommended we return. We booked a room for two nights, and I later reserved additional rooms for my uncle and two cousins arriving the next day.
While checking in, my sister and I were sitting in the lobby. Afterward, we walked with a staff member toward the elevator when a female staff member abruptly stopped us and questioned my cousin about how many people were booked for the room and why there were so many of us.
The staff member escorting us explained the booking was for three people and that my sister and I had already been staying since the previous day. The woman’s tone was rude and felt discriminatory toward Vietnamese guests. If she holds a senior role, she should understand basic customer service.
She should have verified our bookings before confronting us so disrespectfully. Her condescending attitude was unacceptable. All guests, Vietnamese or not, deserve equal respect.
At checked out, I asked several staff members for her name, but all claimed not to know her, which was clearly untrue. Eventually, someone near the entrance told me her name is Toàn.
That said, most of the staff (bellboys, lobby) were polite, kind, and attentive, which I appreciated. Our room was spacious and comfortable overall. However, the hotel looks a bit old, and there aren’t enough pool lounge chairs for the number of guests.
Thi Xuan Mai
Thi Xuan Mai, nghỉ 2 đêm cùng gia đình
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