Very upsetting and frustrating stay at this hotel. I booked this trip for my husband birthday. Unfortunately we did not sleep properly. I booked this accommodation for a 4 night stay. On the 1st night, we were being woken up by the people upstairs about 1am. They stayed up till 4am and we thought that that is over. But then we hear them snored. We then have to wake up at 7am for our day trip. We hoped that it was just one night but then it happened again. On the 2nd night, the people came back earlier and again woke us up at 1am. After an hour, it went quiet. Then their friend came and knock on the door. After several knocks, he walked outside the building and had a pee on the pavement. Then he made a phone call and we can hear the phone upstairs vibrating. At this time, I phone Hotel.com that I wish to cancel the rest of the 2 nights but was told that they will contact the owner. I then booked another hotel straight away because we couldn't stand another 2 nights not sleep. Fast forward 1 week, the owner reject our cancellation and we did not get our money back. Neither did Hotel.com compensate us. I think the accommodation is not fit for letting people stay because the floors were so thin that we can hear the snoring and mobile vibrating. Absolutely crazy! I think hotel.com need to take responsibility that this apartment is not suitable on their website.