Hello, future guest of this property. I saw this property at Hotel.com I saw these amazing reviews and later was told by the locals that it’s their families that rate them. Before check in I received a private text which I was told by text your room is left open and given my room number. I felt concerned thinking will someone hide in there? The drive there was horrific, scary we got lost in the mountains gps did not work. It was a drive that I would not recommend to any human unless you do not care about your loved ones. We get to property it is nothing like pictures it was dirty like a ghost hotel. Dirty pool. No employees anywhere. When I got to the room it was in the end of a brick mountain with insects and when I opened the door the room was dirty, musty, scary, the beds were horrific it was just two beds. We turned on tv it did not work I called and complained no one came. We waited a hour no one came when I looked over my grandaughter that suffers from asthma she was having a attack due to the musty wooden room with no air conditioner. Her face had red blotches and she was itching her skin. My husband went to find the lady and she was locking the office and told her but the lady locked the office and got in her car and left. We waited for a hour. We called again no response. We decided to leave they refused to give us a refund. We had to leave in the dark with a sick child back on the roads. We stayed at the Holiday inn casino In Mayagüez and I give it 10 stars !