Holiday Inn Knoxville N - Merchant Drive

Room was next to the highway and the stairwell, traffic noise was always constant & all night long someone was always letting the stairwell door slam. Hotel was new and clean in all areas. Would stay again, but in a different room.

The hotel and room is great. Only problem we found is that we were out on the highway side and the road noise was REALLY loud. The hotel was hardly busy so I had to wonder why we weren’t put on the quiet side. If it weren’t that we were so incredibly tired we would have asked for a room change. We thought we could sleep through it but it woke us up several times. We have stayed at other hotels for half the price where the Receptionist made note that they were giving us the quietest room available. Also, the vent from the kitchen must have been close to our room because when we came from dinner it smelled like someone was bbqing a hamburger. That only disappeared after 9 pm when the kitchen closed. Due to noise I doubt we will go back.

It would have been nice if at check in we were informed about the breakfast deal $6 vs $11,25

When I called to book the room, I expressly made two conditions on the reservation. 1: It had to have a roll in shower. 2: It had to sleep 3. When we arrived I repeated the 2 requirements and the clerk didn't think that the room that they had reserved met those requirements. She called the Manager and he looked at the reservation sheet, and scratched out the room number and hand entered a different room. When we arrived at the room, the room did not have a roll in shower, however it would sleep 3 with the pull out. (Pull out was not a problem) My wife and I are nearing 80 years old and are not as agile as we once were, and are not able to use the tub type showers. This was very disconcerting as we were not able to shower in that set up.

Great property, great location right next to the interstate. Very clean and comfortable