Holiday Inn Knoxville N - Merchant Drive

Very clean, Host was very kind and helpful

Great hotel. Clean and comfy. Friendly staff. Holiday Inn needs to offer free breakfast.

Hotel is new and clean. Staff was Ok. We had a long stay but did have a few issues during our stay. 1. During check-in we had a very large dog barking aggressively at me and my family. Neither the owners or the front desk staff attempted to quiet the dog. 2. Water was turned off for a couple of hours due to unknown reasons (was advised in writing in advance) 3. Laundry service in particular the dryer did not work as posted. It offered 45m for a $1.50 but instead only allowed 30m. Not enough to dry a load of clothes. As a result I had to pay for two $1.50 cycles to dry one load. 4. The bathroom toilet started to leak the last few days of our stay 5. No trash cans on the side entrance. May seem insignificant but when you park on the side of building you have to walk around to the front entrance every time to throw anything in the trash. 6. Coffee was not always available. The small coffee station that was available was routinely dirty and lacking supplies sugar, creamer etc...and receptacles were always low on coffee. Except on the days my husband and I were up at 6am.

Very nice hotel, obviously very nicely remodeled. Room was nice but a bit small/crammed trying to cram in two large queen beds in. Bathroom vanity area was very small/tight.

I really enjoyed this hotel, staff was amazing, the Bartender omg! Amazing! Wish they had complementary breakfast but other than that, we shall be staying here every time we come to Knoxville now that my son will be going to UT Knox!