Pamukkale Termal Ece Otel

This is a nice small hotel with very friendly and helpful employees. It was clean. Food was good. The hot pool was super after a day of exploring, and the regular pool was warm and lovely to be in. We did not try the inside pool as the weather was great out there. It was quiet but we were at low season. There is a pension located very close by and as we were leaving, the construction for another building, also closely located to the hotel, was underway. The mosque was also close by and the early morning call for prayer is loud. Finally, as often in hotel, the pipes are not sound insulated and you hear the guests upstairs taking showers and flushing toilets. This being said, I would recommend d staying in Pamukkale rather than Denizli as it is a lovely quiet town, with a lot of character. And this hotel is fine. We enjoyed our stay.

Loved our stay in this hotel and would say it’s 3.5 to 4 stars based on Turkish standards. Staff are very friendly and helpful. Breakfast was fresh and plentiful. The room was so spacious and beds super comfortable. We especially liked the under floor heating and thermal springs bath. As has been mentioned in other reviews, the mini bar fridge in the room is the best I’ve seen in any hotel (kept the drinks super cold). We used the spa facilities which were also very good. The only downside being a large family using the indoor pool in the spa area. They were very noisy which spoilt the relaxation of the hamam and massage. I would have appreciated the spa staff asking them to keep the noise down while there are guests in the spa. Maybe something to consider putting in place for future. The location of this hotel is also very good being very close to the centre and several eating places within 2-3 minutes walk. I was delighted with this hotel and would definitely stay here again.

렌터카 이용해서 도리어 여기가 더 좋았다. 방문환영차 음료도 주고 좋았다. 근데 오렌지가루 풀어놓은듯한 음료여서 아쉬웠다.방에 과일도 비치해주어 좋았다. 따뜻한 온천풀장이 있어 만족스러웠다. 그러나 맛사지는 좀 아쉬웠다.

Communication is a nightmare with staff understanding little to no English. Beware !! We agreed on a price for a hammam bath and massage , 90 min for 120 lira, but was only done for 60 min, even though it was given to us in writing, on a note (attached). When we inquired reason, the reception staff never assisted or never understood. All they said was sorry. The male staff receptionist was quite embarrassed by what he saw and offered to pay us back some money from his own pocket, which i refused to take, coz it was not his fault. But overall , great hotel, good staff. Poor management.

Clean, modern rooms. However, my main issue was that basically none of the staff speak English. When I checked in, the lady at reception had to FaceTime a coworker who spoke a bit of English. Very hard to communicate / ask for anything. As well, my room wasn’t cleaned over the duration of my two night stay. Little bit far from Pamukkale travertines/Hierapolis, but I had a car so no issue for me. Overall, I thought it was a bit expensive for the service and location, especially compared to other places I’ve stayed in Turkey so far.