Check in could have been a lot better. Attendant couldn’t find my reservation, and told me it had been canceled (this was so stressful and frustrating!) because I checked in late. They later found paper documents of the reservation on another attendant’s desk. This attendant also took our IDs, forgot to return them, and then asked to deliver them at a later time. Another colleague was also informed to ask us for our IDs. We didn’t even realize our IDs were not returned to us because of the stressful check in.
Regarding the hotel itself, the location of the hotel was convenient. It is in the mall, so food, shopping, and the beach are all nearby. (FYI, there are so many people in this station of the island, so if you’re looking for a quiet retreat, this is not the place to be.) The room was spacious and felt decently clean.
Breakfast is included and the selection changes daily. Food was all right..
For checkout, they inspect the room before allowing you to leave. I’ve never had this experience before, so it was a little odd. However, it came in handy for my mom who had unknowingly forgotten her ring in the room. This was returned to her before we left the hotel.
Overall, the staff was accommodating and it was a convenient place to stay.