Exe San Jose Center

The room's sink leaked the first night which made it hard to sleep. I informed the hotel, but they said the leak could not be fixed until the next day, because maintenance was gone. The internet on the 3rd floor is horrible, after two days of complaints by me, the hotel switched my room. I had to repeatedly request maintenance to fix the issues above.

Hotel was nice. Good breakfast in the morning, and room was good as well - very clean and as pictured.

I checked in @ 2pm after flying all night from San Francisco. I wanted nothing more than to get to my room, shower, & nap. The shower stall had a tub spout in addition to a lovely modern shower fixture despite there being no tub. I guess it’s for foot washing in the shower. The lever to change the water from bath mode to shower mode was broken though, so I couldn’t take a shower. As there was no tub, though, I couldn’t take a bath either. I went downstairs via the stairs to complain. The elevator was being repaired. They said they’d send the handyman up. When an hour passed & no handyman had shown, I went downstairs to see what was going on. The fellow @ the front desk seemed surprised the handyman never showed. Everyone else behind the counter seemed happy to avoid & ignore me as upset as I must have looked. I told them to give me another room if this lousy service response was all I could expect. They switched me to a room where everything functioned properly. The rest of my two night stay there went smoothly. Hotel & room were lovely, service friendly, breakfast reasonable, location downtown exactly as I’d hoped. I can’t say I’ve ever been so frustrated with a service failure as I was initially upon checking in here with no functional shower & a lack of attention to rectifying the problem swiftly. I rarely in life lose my temper. This place & their initial slow response really pushed me to the brink.

It’s a very nice, spacious hotel in the heart of downtown San Jose, CR. The employees were friendly and helpful. All in all it was a great experience.

This hotel is extremely clean, modern, very reasonably priced, and within walking distance of the downtown sites. The staff was courteous and professional. The only reason that I did not give a five star rating on every feature is that the windows do not face outside the building, rather into the main area on each floor. Overall, I would highly recommend this hotel for a short stay in San Jose.