Bella Apartments & Rooms

Frustrating check-in

The check-in process did not work. There is no front desk, so no one to assist. Travelers are supply to receive an email with the key box code to pick up their keys. We did not receive the email and the phone number provided led to a recording in Icelandic. We tried sending an email, but got no reply. We found someone who spoke the language who interpreted the recording for us and got a new number to call. Finally, we got a live person who gave us the code for the key box. It was frustrating and time consuming for two travelers after an overnight, sleepless, 7.5 hour flight.

1 đêm nghỉ, thg 6 15, 2021

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Terrible check in!

Terrible check in experience. Received email with code for back door that I didn’t need and it said I would get another for my key. Never got second email. Tried calling all the numbers on my reservation confirmation and nothing. When I arrived there was a sign that said check in at kiosk; there was no kiosk. Called and got the answering service, took them ten minutes to transfer me to the manager who finally gave me a code for me key. Room was fine, water smelled a little odd and the drain in the bathtub didn’t work.

Spencer, 1 đêm nghỉ, thg 6 10, 2021

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Comfortable and Convenient Apartment on Route 1

Clean modern apartment with comfortable beds, hot shower, and blackout blinds on Route 1. Free parking. Walk 30 seconds to 'GK Bakari' for a fresh bakery breakfast or 'Matarlyst cafe' for lunch/dinner. Few issues with self-check-in: I received the 1st email with key code to enter the Bella building, but not the 2nd email with key code for the room, so make sure you receive both emails in advance! The phone number listed in the 1st email didn't work on my mobile/cell, however, the owner was friendly and resolved the issue quickly via the Bella lobby landline.

1 đêm nghỉ, thg 5 31, 2021

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Highly Recommend

Easy phone/ipad check-in. Rooms are superb, newly renovated with bathtub. Shared kitchen available near elevators. Location near grocery stores and restaurants.

1 đêm nghỉ, thg 5 6, 2021

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Our flight to Iceland was cancelled and we could not get there. We explained but could not get a refund.

Elizabeth, 1 đêm nghỉ, thg 8 3, 2020

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great location, rooms are very spacious with full kitchen (we had 2 bedroom apartments) we had 2 same rooms for all my friends and 1 was awesome, the other did not have heat. It was not very cold that night and blankets are very warm, so we survived, but hotel staff did not do anything to fix the heat. they just said it will be warm in 2 hours. so we waited. did not warm up, we came back-no one at the reception. so we just went back to bed and it was ok, only because the dawn blankets are very warm.

Mariya, 1 đêm đi nghỉ cùng bạn bè, thg 11 15, 2019

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We requested 2 twins beds. When we went up to the room, the 2 twins were connected by a big fitted sheet, blankets, etc. I went down to tell the front desk receptionist, and she handed me extra bedding for me and my friend to separate and make our own beds ourselves, as opposed to setting us up with a different room with what we requested, or having a staff member do it. After a long day of hiking/driving, me and my friend did the room rearranging of moving the beds and making up our own beds. I then went to take a long hot shower, and quickly found that the water smelled of sulfur (aka rotting eggs). All in all - wish we picked a different place to spend the night.

Patricia, 1 đêm đi nghỉ cùng bạn bè, thg 10 18, 2019

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The hotel was very good especially the free laundry services for the long trip traveller like me. However, it has no escalator and i carry the heavy luggage.

1 đêm kỳ nghỉ lãng mạn, thg 10 9, 2019

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gan

staff was nice but the room facilities are not. Our hair driver was broken but not able to replaced as the concierge closed in the midnight. The shower wasn’t refilled so there were no soap. But for people who just want to stay for one night should be fine.

1 đêm nghỉ cùng gia đình, thg 9 26, 2019

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The room and furniture were a little dated, adequate for our stay. A little noisy from the traffic down of the road.

1 đêm nghỉ cùng gia đình, thg 9 18, 2019

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