I planned to visit Hoi An and I booked this hotel. It turns out that it is not near Hoi An, however, I tackled the problem with Grab and the fee was cheap so it wasn’t a big deal to me.
The water supply was not really that good when I took my shower, when I mentioned the stituation to the receptionist, she was really sorrowful about my situation and she offered me another complimentary night as compensation. I felt respected and warm about what she offered, but due to my schedule, I had to politely say no.
They also did some extra moves which made me feel welcome, for example, helping me book a private car to Da Nang; getting me free iced lemonade while waiting for the car.
Overall, my stay in the hotel is pleasant.