A horrible experience at all ends, for which they refuse any kind of a refund. The room smelled when we arrived, and further inspection revealed the bedsheets had not been changed (dirt, filled with giant hairs, creased from the previous night's bodies). The property was impossible to contact, for over 24 hours, meaning they couldn't put it right and we had to book elsewhere. Even Expedia found it difficult to get in touch with them! Give the Madison Marquette so-called Hotel a WIDE BERTH.