Hotel Birks Montreal

Beautiful property that sadly was ghost town

The property itself is beautiful and in a fantastic location. Unfortunately, the hotel was severely understaffed and undertrained. They tried to be kind and friendly but you could tell they were flustered and over stretched. For the duration of our stay, the lobby lounge and restaurant were not open (we were not warned ahead of time when we booked) and the attraction of the large Birks jewelry store was not open either. Often the front desk had no staff as they had to cover other duties, we waited up to 10 minutes for someone to attend the desk at times. There were no door staff so as women, very nervous to return at night with no one in the entrance/lobby area, not even the restuarant or store, let alone front desk. The construction noise was extremely loud (not the hotel's fault) and we were late for a wedding due to us showing up for a taxi requested of the valet the day before and reminder the day of, that was forgotten, or asked for last second and none there. We ended up having to drive so as to not be late. The showeres in the two rooms we had, saw the water turn on and off at different times over the few days. We truly believe this hotel could be majestic and magical, it is unfortunate, it was a ghost town with overworked, over stretched staff trying to do their best.

linda, 3 đêm nghỉ cùng gia đình, thg 9 25, 2021

Nhận xét từ khách hàng thật của Hotels.com

Beautiful hotel

Great service upon check in. The lobby is absolutely beautiful. The room was dusty n just ok. The towels are very white however feels like sand paper on the skin. Sorry I don’t have pictures as I got scared when a guess who was getting married was told no unauthorized pictures in the lobby.

Tanya, 1 đêm nghỉ cùng gia đình, thg 9 24, 2021

Nhận xét từ khách hàng thật của Hotels.com

Beautiful classy hotel missing the mark.

Very classy and well designed rooms. The COVID protocols were somewhat overly officious compared to the other two hotels we have been at this week. They required signing as well. Front desk staff were not overly helpful, valets were very good, Pierre Augustus was very noticeable. The gym equipment was adequate but interesting quality/brands when you look at the quality/esteem of the facility. As we discussed the COVID protocols with one of the valets he had a point that the hotel was open through out the pandemic and may have not relaxed restrictions that were required before. We were ok with not having the room cleaned for our 2 nights stay but if 2 people are in the room for 3 days (possible 6 showers) is one shower gel really appropriate, or two Nespresso capsules for the same period? Having to call front desk for these items removes the eloquence you have at this establishment.

Kirk, 2 đêm nghỉ, thg 9 10, 2021

Nhận xét từ khách hàng thật của Hotels.com

Best hotel in downtown montreal

Beautiful hotel, 5 star quality & service.

Bill, 1 đêm nghỉ, thg 8 28, 2021

Nhận xét từ khách hàng thật của Hotels.com

Great stay

Our room was very nice. Clean, comfortable and if you can, get one that has a terrace as it is nice to relax outside. It was a great overall stay. Service in restaurant was good but not excellent.

Steven, 1 đêm nghỉ, thg 8 27, 2021

Nhận xét từ khách hàng thật của Hotels.com

Great Hotel

Beautiful hotel that has great staff. A bit noisy in the morning as our room faced the construction in the square next to the hotel. A bit of a challenge getting to entrance if using Garmin. Using Google Maps works better as it has road closures.

Kenneth, 1 đêm nghỉ cùng gia đình, thg 8 19, 2021

Nhận xét từ khách hàng thật của Hotels.com

A lot of construction in front of the hotel Was not informed about cleaning room Restaurants closed due to a COVID-19 case…..

Mercedes, 3 đêm nghỉ cùng gia đình, thg 8 16, 2021

Nhận xét từ khách hàng thật của Hotels.com

Everything and every one was great except the food

Alicia, 2 đêm nghỉ cùng gia đình, thg 8 13, 2021

Nhận xét từ khách hàng thật của Hotels.com

Everything was perfect except the construction around the hotel. The guys who helped for valet parking were supportive and Friendly specially Mr.Ali

Ali, 3 đêm nghỉ cùng gia đình, thg 8 12, 2021

Nhận xét từ khách hàng thật của Hotels.com

Great!

Super convenience location, walking distance to everything; beautiful interior design; nice services!

1 đêm nghỉ cùng gia đình, thg 8 10, 2021

Nhận xét từ khách hàng thật của Hotels.com