Not impressed since I wasn't aware of the hot water situation. It would have been nice to be notified that there would be no hot water from wednesday night to thursday 5 p.m. upon arrival! As well, for the duration of our stay, there was no kleenex box. Asked at front desk for 2 nights in a row. The response I received was, "housekeeping has to order it".
No manager on top of inventory???
I paid good monday for a well run hotel expecting great customer service.
Otherwise, the room was clean, lighting on the darker side, but overall, comfortable.