The Nature Phuket

Excellent place to relax! Away from the beach to beat the crowd by yet not too far!

Booked this hotel only a week before my trip after seeing a last-minute promotion, and it definitely highlighted my first (and many more to come) Thailand trip! Super efficient checkin with receptionist Den even though we were early. Love the design of the huge comfy rooms, my dad had the best sleep. Breakfast plentiful and a daily changing stall offering like Thai donuts, French toast and waffles. Loved reading and chilling at the infinity Beach pool, and sliding down to the waterfall at Fun pool. I must praise all staff who work with their hearts, greet and approach us for a friendly chat every day during breakfast (Kwan/Jeas/Gun), by the poolside or rooftop (Uthai). They even remember our room no! When my dad accidentally sat over and broke a restaurant chair, the staff immediately helped, asked about him everyday, gave him analgesic cream and get-well-soon flowers (Miss Tuck)! They all touched my heart and we are so grateful! There is a plethora of free sports daily, Mr Noom the trainer is the best and pushed my fitness at Muay Thai boxing, yoga and pilates. I would definitely try more if I stayed longer! Finally, I tried to catch sunrise and sunset daily. First I tried the 3/F grassy terrace in building 1, but Uthai suggested I watch sunrise from Neon rooftop bar which is higher and panoramic. Mega props to Toto personally opening the rooftop door for me! I never expected this to be my best hotel experience, but I will definitely be back, thanks the Nature team! :)

Pool needs to clean more. Overall is good

This is a newer and very clean hotel, which is worth the money. Even though I had some miscommunication with one staff, I have to say that all staffs are very nice,and highly trained professionals, who include the one whom I had a miscommunication with. They try their best to make you happy. The food is good, but not much Thailand style which I expected. I don't give the perfect score 10 because the location and view of this hotel are not good. The sea view is obscured by buildings and high voltage power lines, Patong Beach is not too far to walk, but there is no sidewalk to allow you walk. and nearest beach isn't really good for enjoy and hanging out.

This hotel has the potential to be a really excellent 5* establishment but there are a few things that need to be worked on. Positives: A very stylish and clean hotel Excellent facilities including: free shuttle to Patong, a well equipped and modern gym, free exercise classes, a sauna, fabulous pools and children’s space and entertainment facilities and themed nights. Good location Negatives: Some of the staff - one in particular made us feel very uncomfortable from things like showing visible annoyance at not ordering the most expensive things on the food menu (which was regularly imposed on us to order) to standing near us when eating making us feel watched and uneasy. We also didn’t like that we were given a feedback form to fill in after every meal in both restaurants - this was largely due to the fact that staff stood over us while filling it out and gave us their name and watched as we filled out the section asking for the name of someone whose service was particularly excellent (in most cases it wasn’t). Prices - the price of food and spa was expensive for what you got. Not quite a 5* menu. Atmosphere - there was none. This may have been due to circumstance such as the time of year, but for a large hotel I would say it was less than a quarter full and the restaurants were empty throughout our stay. All four times that we dined, we were the only people eating which made for a less than animated vibe. We chose to eat out for the rest of our stay