Trying to use technology for check in process - completely bizarre, unfriendly and mistake ridden. First, they sent a text with bizarre check in process that I was supposed to fill out on line to get a qr code to get my keys. Then another text telling me credit card hadn't validated and I needed to contact them before 4:00 or my reservation would be canceled. This while I was trying to drive through a primitive part of Oregon (Central Oregon) that doesn't have cell service except in quick flashes. So I had to pull over to call them. It took talking to 3 people and waiting while it took them several minutes to determine that yes, my card actually had gone through and all was well, so their threatening email was for nothing. Then we get here and do in person check in, and then I get emails from Expedia telling me that my keys (that I already had) were ready to be picked up (but only for one of the rooms). The whole thing is really stupid. And the location is in a weird part of Bend. Just a strange experience. They have a coffee bar in the lounge that is about 10 feet from the front desk, but they have a sign telling you to text a phone number if there is a problem with the coffee (instead of walking over to the front desk). So strange. Using technology to make things less convenient and less friendly. They are probably trying to get away with fewer staff. Noisy sliding doors in the closet & bathroom, you can hear upstairs & next door. Sheets did not seem fresh.