Hotel MX reforma

Fantastic location and we loved room for the most part. But an alarm went off in the middles of the night. We thought it was an Earth Quake, dresses and RAN downstairs but it was just someone smoking that triggered the hotel alarm. Where to improve? The pillows are HORRIBLE. Flat

The receptionist never toldme that i have to pay for parking And i get a ticket for about $50.00 dollars Very bad information about it

The room was very nice. The bed was comfortable. They do clean the room daily and freshen the linens. Do make sure you as for a room with a window! The bathrooms are very modern and open! Not much privacy. My only complaint is the girl at the receptionist desk. She is extremely unfriendly and demanding.

Rooms are great walking distance to almost all of the places near to eat and drink, service is great a little wait to check inn but its okay

The staff at the hotel were very accommodating to our needs.  We arrived very early on our scheduled day and had nowhere to go.  They couldn't provide our rooms early because it was a very busy weekend (Day of the dead) and people were not checked out yet but they were able to take our suitcases and store them securely, and they did get us our rooms a couple hours early.  All the staff were very friendly.  The security staff on the front were always available to open and close the security gate, any time of night.  Breakfast is served on the upper floor and is a typical breakfast with one or two hot Mexican dishes, as well as toast, nacho chips, cereal, juice, etc.  This is the one that may be included in your stay.  On the lower level is a full restaurant with very great service, food, breads, etc.  It's attached to the hotel and to use one of the entrances you walk through the restaurant.  Our rooms had a French door/window which opened out to the outside and provided a nice view. The rooms are a bit small, but I was happy with it.  Overall I was very happy with the stay and would be pleased to book there again in the future.  Location is prime and I found the surrounding area very safe.  Just 2 doors down from the main/gated entrance is a nightlife hot spot that is open very late and just on the other side are all the regular nightlife spots.