4/10 - Khá
24 tháng 10, 2019
Disappointing at best
I understand they are trying to earn a living but the way my reservation was handled was completely unacceptable. I feel bad for leaving a terrible review but other people should know what it is really like before booking. I paid for a room with a balcony and sea view. When I arrived they took me up 2 stairways and everything was just a mess, I was taken to a room on the top floor that did not have a balcony and there were 2 tiny windows at the top of the wall that you couldn't even look out of. I paid them cash and did not receive the change back (I did not have the exact amount for the room so I overpaid). When I pointed out that this was not the room I paid for they told me I would have to wait until 7 pm to check into that room, I said I would wait. I had to wait until almost 7:30 to get my room. I was also asked if I wanted a towel to take a shower - seriously????? Who doesn't want a towel? The only soap in the bathroom was a pump of hand soap.The kitchen they showed me that I could use was messy and did not look clean. The breakfast was dismal at best. The only positive thing about this place is the parking was easy. They have a dog that barked well into the night and early again in the morning. I really don't understand how this place had any good reviews. I would not recommend it or stay again if I ever found myself in Constanta.
Gail
Gail, nghỉ 1 đêm
Nhận xét của khách thực Hotels.com
