Brahma Blue Resort

The condos were an exceptional value. I would have happily given this property a 10 out of 10 had they not committed the cardinal sin. They were dishonest. The first use of the showers was cause for concern. It came with an overwhelming odor of sulfur and was short on hot water. I informed the manager of the issue. His response felt dismissive and unconcerned. However, he said that someone would take a look. I returned later in the day and asked if the problem was resolved. Again, he seemed dismissive and unconcerned. He suggested allowing the hot water to run for 5 minutes before showering. While the smell of sulfur was significantly reduced, the hot water was non-existent. Based on discussions with other guests, it is clear that I was not the only one having this issue. It is my opinion that the manager was not honest about the nature or repair of the issue. I've provided digital marketing services to the service and hospitality industries for over 20 years. The first rule when dealing with a customer concern is DO NOT BE DISHONEST. Customers will be understanding and flexible as long as they are treated with respect. Dishonesty and deception are not respectful. Lastly, thoroughly research room amenities before booking. I was disappointed to find that access to certain amenities shown on the website are limited to certain rooms or villas.