Holiday Inn Express & Suites Tulsa Downtown, an IHG Hotel

We booked this Hotel because it offered shuttle to airport and a pool for us to enjoy the night before I had to return home from visiting Grandson, daughter and family.There was NOT a shuttle available for my 4:30 am drive to airport, and the pool had to be prescheduled to use. The room faced the road which was LOUD and busy till 2 am. You could hear people in the room above us and down the hall. We did not sleep at all. I love Holiday Inn Express but not this one.

Our family was a bit disappointed in our stay for several reasons. One, we selected this hotel because it had an indoor pool. I’ve never known an indoor pool to not be heated. This pool was not heated and caused my sons lips to turn blue. We left the pool promptly. We followed the rule and scheduled a pool time with the front desk, but other guests did what they wanted and crashed our time. The other frustrations we had: the water in our rooms shower never got hot or even warm. It was lukewarm all 3 days at all times of the day. The breakfast was meh. They didn’t keep things fresh and stocked during the busy times of the morning and it was lacking. It was pretty noisy and our door/key lock didn’t work. Our biggest frustration was we could smell someone smoking something other than cigarettes on our floor. When we complained and voiced our concerns, the front desk staff didn’t seem to care. This happened several times. We didn’t get an update. The staff member flippantly said after the fire department had been called “we’re trying to figure out which room it is, but we can’t because our alarms aren’t detecting it. I am going to spray some air freshener again.” Every staff member we encountered wasn’t very helpful and didn’t give good customer service. The only saving grace was that the rooms were clean, the beds were comfy, the tv worked (great variety of channels) ,and it was close to some really great restaurants within walking distance. Not sure we’d stay here again.

We were more than impressed with not only the hotel, but the service was fantastic. The staff was friendly, accommodating, and gave us a great deal of insight regarding the local surroundings and things to do. We will definitely be back.

We had a late check in. The staff was very friendly and professional. The room was spacious and very clean. We observed the staff following Covid protocol and felt very safe.

Great location, wonderful facility. Parking is free and attached, look for the skywalk. Fitness center was open and very clean.

Beds were incredibly comfortable. Everything was very clean. Loved all the individually wrapped breakfast options available

Staff was very nice and helpful, room was comfortable and pristinely clean. Lots of little places to eat within walking distance- easy to get to the airport from this property

Very quick business trip.. stayed overnight here and all of the staff members were very friendly and super helpful. Hotel was clean and comfortable plus in a very convenient location for us. Highly recommended!

Very nice facilities and convenient location in downtown, updated bathrooms and furniture