6/10 - Tốt
19 tháng 2, 2025
Great stay…until housekeeping soured it
Housekeeping may enter your room whenever you aren’t in the room. I specifically stated I did not need or want housekeeping as I have a pet with me. I was advised by different front desk members housekeeping is “only available upon request.” 2 times in less than a week I had a knock on the door and if I wouldn’t have answered housekeeping was going to enter my room. They would knock a 2nd time and announce themselves and would start to open the door. They stopped when I advised I didn’t need housekeeping or asked what are they doing. Having a pet this is concerning. Once the housekeeping situation entering rooms, when they aren’t supposed to, gets resolved I would raise my star level to a 5. It’s unfortunate as every other aspect of my stay was great.
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