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Hotel New Otani Tokyo The Main

4.5 star property
Hotel with 20 restaurants, near Tokyo Imperial Palace

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Tokyo The Main

Exterior
Restaurant
Exterior
The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down duvets, in-room safe, individually furnished, desk
View from property
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Pool
  • Free parking
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • 20 restaurants and 4 bars/lounges
  • Breakfast available
  • Fitness centre
  • Seasonal outdoor pool
  • Room service
  • 3 coffee shops/cafes
  • Babysitting
  • Business centre
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
For families
  • Children stay free
  • Babysitting (surcharge)
  • Fridge
  • Television
  • Garden
  • Daily housekeeping

Room options

Available filters for rooms
Showing 32 of 32 rooms

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Quality Double Non-smoking

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Non-smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for The Main Standard Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Bathrobes
  • 76 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Deluxe Triple Room, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Day bed
Down duvet
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds

View all photos for The Main Standard Twin, Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main room Premium Deluxe Room, Smoking

The Main room Premium Deluxe Room, Smoking | Down duvets, in-room safe, individually furnished, desk

The Main room Premium Deluxe Room, Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for The Main Deluxe King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Living area | 32-inch flat-screen TV with digital channels, TV

The Main Junior Suite double, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Bathrobes
  • 71 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking | Down duvets, in-room safe, individually furnished, desk

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 26 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin Edo Standard Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Shin Edo Deluxe Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Deluxe Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Quality Double Room

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Deluxe Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Standard King Room

Down duvets, in-room safe, individually furnished, desk

The Main Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Room Bed Any

Down duvets, in-room safe, individually furnished, desk

The Main Standard Room Bed Any

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for The Main Shin Edo Single Room

Coffee and/or coffee maker

The Main Shin Edo Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Shin Edo Deluxe Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Deluxe Triple Room

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for The Main Shin Edo Standard Twin Room

Down duvets, in-room safe, individually furnished, desk

The Main Shin Edo Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for The Main Deluxe Double Room For 3 People

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room For 3 People

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for The Main Junior Suite (Bed Type Cannot Be Specified)

Down duvets, in-room safe, individually furnished, desk

The Main Junior Suite (Bed Type Cannot Be Specified)

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Map
4-1 Kioi-cho Chiyoda-ku, Tokyo, 102-8578

What's nearby

  • Tokyo Imperial Palace - 16 min walk - 1.4 km
  • Tokyo Midtown - 3 min drive - 2.6 km
  • Tokyo Tower - 3 min drive - 3.1 km
  • Nippon Budokan - 4 min drive - 3.5 km
  • Shinjuku Gyoen National Garden - 8 min drive - 7.7 km

Getting around

  • Tokyo (HND-Haneda) - 31 min drive
  • Tokyo (NRT-Narita Intl.) - 66 min drive
  • Yotsuya Station - 12 min walk
  • Ichigaya Station - 21 min walk
  • Shinanomachi Station - 26 min walk
  • Akasaka-Mitsuke Station - 2 min walk
  • Nagatacho Station - 5 min walk
  • Kojimachi Station - 8 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪フレッシュネスバーガー - ‬3 min walk
  • ‪SATSUKI - ‬12 min walk
  • ‪維新號赤坂店 - ‬7 min walk
  • ‪ガンシップ - ‬12 min walk
  • ‪VIEW & DINING THE Sky - ‬11 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel New Otani Tokyo The Main puts you a short five-minute drive from Tokyo Imperial Palace and Tokyo Tower. You can splash around at the seasonal outdoor pool, visit one of the 20 restaurants for a bite to eat or unwind with a drink at one of the 4 bars/lounges. Other highlights include 3 coffee shops/cafes, a fitness centre and a garden. Fellow travellers say great things about the helpful staff and location. Public transportation is only a short walk: Akasaka-Mitsuke Station is 2 minutes and Nagatacho Station is 5 minutes.

Languages

English, Japanese

At a glance

Hotel size

  • 554 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 1:00 AM
  • Late check-in subject to availability
  • Minimum check-in age – 20
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free wired internet access in rooms

Parking

  • Free on-site self-parking
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle from 8:30 AM to 7:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 20 restaurants
  • 4 bars/lounges
  • 3 coffee shops
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Local/corner shop
  • Bed rails

What to do

  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (269 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire

Facilities

  • 2 buildings/towers
  • Built in 1964
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Fitness centre
  • Seasonal outdoor pool
  • Bike parking
  • Vegetarian dining options
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Accessible airport shuttle

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle service is offered for an extra charge of JPY 3600 per person (one-way)

Renovations and closures

This property is closed from 13 January 2025 to 14 January 2025 (dates subject to change).

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 6 and 12 costs JPY 1800 (one-way)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July 20 to September 01

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Extra beds are not available for children age 3 and younger.

Also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Is Hotel New Otani Tokyo The Main currently open?
This property is closed from 13 January 2025 to 14 January 2025 (dates subject to change).
Does Hotel New Otani Tokyo The Main offer free cancellation for a full refund?
Yes, Hotel New Otani Tokyo The Main does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel New Otani Tokyo The Main?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel New Otani Tokyo The Main?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel New Otani Tokyo The Main?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel New Otani Tokyo The Main?
Yes, an airport shuttle is available from 8:30 AM to 7:00 PM. The charge is JPY 3600 per person one-way.
What are the check-in and check-out times at Hotel New Otani Tokyo The Main?
Check-in start time: 3:00 PM; check-in end time: 1:00 AM. Check-out time is noon.
What is there to do at Hotel New Otani Tokyo The Main and nearby?
Hotel New Otani Tokyo The Main has 4 bars and a seasonal outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Hotel New Otani Tokyo The Main?
Yes, there are 20 on-site restaurants.
Does Hotel New Otani Tokyo The Main have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel New Otani Tokyo The Main like?
Hotel New Otani Tokyo The Main is in Chiyoda, a short 2-minute walk from Akasaka-Mitsuke Station and 16 minutes' walk from Tokyo Imperial Palace. The local area is considered walkable, as well as being good for shopping.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Hisako, 13-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Couple's Retreat
Our stay was amazing! We visited for our honeymoon and got the Japanese style Cyprus bath room. The beds were comfortable. We ordered late night in room dining that included ramen and a couples massage. The gardens were gorgeous and wonderful to walk through before we started our day. We highly recommend visiting this beautiful hotel.
Alexander, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carmel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Scott, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay in Tokyo
We really liked this hotell. Nice staff, the room was big with really nice view. Rather close to different stations. Lovely Japanese garden. It was easy to get taxis just outside.
Carola, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Laundry services were way too expensive. I do not recommend using the hotel services.
Stephon, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Stunning hotel
Very nice classic hotel, I can warmly recommend a stay at Hotel New Otani Tokyo
Deluxe room
Garden waterfall, the main in back ground
John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Beware of Authority Payments
The hotel is massive but of very high standard. We currently have a major payments issue with the hotel . on your arrival we were required to make an authority payment of 600,000 yen which was to cover the cost of the room and any incidentals that you may spend during your stay. on checking out our bill was 450,000 yen and we were told the 600,000 yen would be reversed. Six days later not only is the 600,000 yen on my credit card but also the 450,000 yen. Of course it is very difficult to contact anyone to get the problem resolved. Totally unacceptable and i am sure it will take many more days to sort out. It is disappointing as the reservation staff on our departure had no idea on to reverse the 600,000 yen but said they would fix it.
Laurence, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel to stay in!
It’s a great experience overall. The service, the staff and hotel are amazing. We got a room with a 3rd bed since we have 2 children, but the 3rd bed took a lot of space. The pillows could be a bit more fluffy. The room service is excellent. They always made up our room. It always felt nice to rest after walking 10K steps a day.
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Five Stars!
The staff was amazing. Hotel service was definitely high end. There are 31 different restaurants in the hotel properties and a lot of clothing and jewelry stores in the lower levels - a veritable city beneath the city. We booked the rates with breakfast which was well worth it. All the restaurants had something a little different. Try the garden restaurant first… you will get to see the beautiful garden on site. Location is great close walk to the subway and a lot of eating and drinking areas close by - also a whisky and watch store (Shellman) for the enthusiasts - but there are cabs in front of hotel at all times of the day and night. I can’t say enough about the staff… everyone’s job seemed to be about making our stay perfect - which it was. I highly recommend the Hotel New Otani! We will be back!
emmanuel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Josue, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel for the city explorer that wants to see more than only the shops in Ginza. Excellent water pressure in the shower. I would choose this hotel again just for that reason.
Excellent water pressure
Amenities :)
Waterfall
Jan, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kamal Dine, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 3-night trip
Verified Hotels.com guest review

6/10 Good

Jjac1
Check in 3pm not very flexible for request early check in asked about the pool to use not included. We asked to cancel 2 nights out of four only with $300 penality
joseph, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Miki, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rebecca, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Excellent accommodations and attentive staff
Excellent accommodations and staff, which was extremely attentive. Our only "complaint" is that the (Garden) Pool is not convenient to get to (you must walk outside and down the driveway). It dissuades you from using it.
Scott, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing grounds, wonderful service, we really enjoyed our stay.
Jennifer, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Johann, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The hotel is clean but quite dated in its appearance. I imagine it was very grand in its heyday. It is absolutely huge and a bit of a maze trying to get around. Restaurants onsite are ok but mostly expensive. There’s not that much to walk to tourist wise, you pretty much need to get a train to any of the key sights. The area around is quite businessy. The hotel is fine but probably more suited to business travelers rather than tourists. Also the pool is an additional cost unless you join the new Otani club.
Natasha, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Enrique, 1-night trip
Verified Expedia guest review