8/10 - Rất tốt
5 tháng 12, 2024
Great staff, beautiful villa but some odd things
Staff was always super helpful and friendly, really elevated our stay. Villa was beautiful, we had the honeymoon villa. However the view was not overlooking the jungle like in the pictures at hotels.com but that was okay. There were a few things I found odd:
- At check in we were explained that we would be charged for any damages in the room. For instance if there were any stains they could not remove. We of course understand this, but the odd thing is our bed already had some stains when checking in. Chose to ignore this as it wasn’t a big issue/
- Ants, bugs and lizards came through the gap of the door from the pool. This was in the middle of the jungle so we had many visits. Mentioned this at checkout.
- The bedside lamps had mould in them.
- We weren’t allowed to order outside food because they wanted us to support their hotel. I wish they had a wider variety on the menu at least when this was the case.
At checkout we were asked to give a written feedback while the staff were overlooking and reviewing what we wrote. For me this was uncomfortable and I felt I couldn’t give my honest feedback while being put on the spot.
Overall it was a nice room and very warm and welcoming staff. Hope you see this feedback for what it’s meant for - constructive and to help you improve.
Wenche
Wenche, nghỉ 3 đêm
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