Tosei Hotel Cocone Ueno

The location is excellent, everything within walking distance. The room seem smaller than the usual hotels in Japan, but still clean. The app says it's a 24hr check in, unfortunately, it wasn't. Check out is also early, 10am. The only way to extend check it by an hour is by getting a membership (no fees). Their pillows are also not the best.

Good location. Train station, restaurant and shopping just right around. Room is so small but I can tell since there is Tokyo metro area. Staff are friendly and helpful. Good wifi connection. Coin laundry is cleaned. Bed is clean but room not clean enough. When I check-in my room I found a torn receipt from previous guest on the floor near headboard corner. Overall, I recommend this hotel.

The room was too small for two people but I’ll give five stars for everything else.

Staff speak very limited English. Asked where washing machines are, they didn't understand Same breakfast for 5 days, each day Lift has no sensor, this is dangerous for kids Staff lied saying kids eat breakfast for free when I checked in. Next morning the person heading the dining area wants 1000 yen per kid. Tried paying breakfast using credit card, they didn't accept it (come on, you are a hotel for goodness sake). Tried paying using 10,000 yen they didn't accept it. Had to find 5000 and 1000 yen. Horrible

Location of the hotel is great. Near to train stations which made it easy to navigate around Tokyo. There are a lot of places to visit as well within the vicinity.