Everyone was friendly and helpful and everything was clean! We do not speak Japanese, but were able to get by fine with a translater. Free breakfast and happy hour in the evening. Rooms are tight, but enough for two, no drawers. You get to pick out your pillow from a good selection in the lobby, but only 1 small pillow allowed per person, so bring an extra if you need more. They hung a bag with fresh towels, toothbrushes, trash bags, and 1 bottle of they own Ion water everday if they didn't clean. There is a fridge in the room and a microwave in the breakfast area. It was nice being so close to Kinshicho Station!