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Aparthotel

Chatrium Niseko

3.5 star property
Ski aparthotel with free ski shuttle, near Niseko Mountain Resort Grand Hirafu

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Photo gallery for Chatrium Niseko

Experience the serene alpine surroundings of Shiki hotel, set amidst a picturesque mountain landscape.
Property video
Relax in a spacious room with a large bed, seating area, and cityscape views.
Enjoy expansive views from the large windows in this kitchen, featuring a sleek island, cooktop, and comfortable seating area.
Enjoy a panoramic view of the snowy mountains from the comfort of this cozy living room.
Near Niseko Mountain Resort Grand Hirafu, Chatrium Niseko offers a cozy retreat for families. Unwind by the lobby fireplace or fuel up at one of four on-site restaurants offering breakfast to fine dining. Stay connected with in-room WiFi and enjoy convenient perks like ski storage, a 24-hour gym, and free self parking.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Ski facilities
  • Kitchen

Main amenities (12)

  • 78 apartments
  • Weekly housekeeping
  • 4 restaurants and bar/lounge
  • Free ski shuttle
  • Ski storage
  • 24-hour fitness centre
  • Coffee shop/cafe
  • Babysitting
  • Airport shuttle
  • Limo/town car service
  • Reception fireplace
  • Front desk safe

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • 2 bedrooms
  • Kitchen
  • Laundry facilities
  • Coffee/tea maker
The current price is 3.181.315 ₫
3.563.073 ₫ total
11 Jul - 12 Jul

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for 2 Bedroom Suite Annupuri View

Mountain view

2 Bedroom Suite Annupuri View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 78 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for 2 Bedroom Suite

Microwave, stovetop, espresso maker, coffee/tea maker

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 81 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for 3 Bedroom Suite Mt Yotei View

Mountain view

3 Bedroom Suite Mt Yotei View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 146 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Single Beds

View all photos for 3 Bedroom Suite Annupuri View

3 Bedroom Suite Annupuri View | View from room

3 Bedroom Suite Annupuri View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 146 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Single Beds

View all photos for 2 Bedroom Suite Mt Yotei View

View from room

2 Bedroom Suite Mt Yotei View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for 1 Bedroom Suite Annupuri View King Room

Smart TV, heated floors

1 Bedroom Suite Annupuri View King Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 77 sq m
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 3 Bedroom Penthouse Mt Yotei View

Smart TV, heated floors

3 Bedroom Penthouse Mt Yotei View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
2 bedrooms
  • 173 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 1 Single Bed

View all photos for 2 Bedroom Penthouse Annupuri View

Smart TV, heated floors

2 Bedroom Penthouse Annupuri View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
2 bedrooms
  • 127 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for 3 Bedroom Penthouse Annupuri View

Smart TV, heated floors

3 Bedroom Penthouse Annupuri View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
2 bedrooms
  • 169 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 1 Single Bed

View all photos for 1 Bedroom Suite Twin Room

Smart TV, heated floors

1 Bedroom Suite Twin Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 59 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for 2 Bedroom Penthouse Mt Yotei View

Smart TV, heated floors

2 Bedroom Penthouse Mt Yotei View

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
2 bedrooms
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

View all photos for 1 Bedroom Suite King Room

Mountain view

1 Bedroom Suite King Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
  • 59 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Suite Mt Yotei View - Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

2 Bedroom Suite Mt Yotei View - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 4 Single Beds

View all photos for Studio King Bed

2 bedrooms, minibar, in-room safe, individually decorated

Studio King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Mini-fridge
Smart TV
  • 30 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Suite Annupuri View - Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

2 Bedroom Suite Annupuri View - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 78 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 5
  • 4 Single Beds

View all photos for Studio Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

Studio Twin Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Mini-fridge
Smart TV
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for 2 Bedroom Suite - Twin Bed

2 bedrooms, minibar, in-room safe, individually decorated

2 Bedroom Suite - Twin Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 81 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 4 Single Beds

View all photos for 2 Bedroom Penthouse Suite

2 Bedroom Penthouse Suite | Living room | Smart TV, heated floors

2 Bedroom Penthouse Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Smart TV
2 bedrooms
  • 89 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Single Bed

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8.4 out of 10, Very good, 965 reviews
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About the area

Map
Shiki Niseko, 1-jo 3-chome 2-3, Niseko Hirafu, Kutchan-cho, Abuta-gun, Kutchan, Hokkaido, 044-0081

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 2 min walk - 0.2 km
  • Niseko Takahashi Dairy Farm - 8 min drive - 6.5 km
  • Kutchancho Asahigaoka Ski Area - 10 min drive - 7.5 km
  • Niseko Annupuri Gondola - 14 min drive - 11.8 km
  • White Isle Niseko Snowmobile Park - 18 min drive - 15.8 km

Getting around

  • New Chitose Airport (CTS) - 132 min drive
  • Kutchan Station - 9 min drive
  • Niseko Station - 13 min drive
  • Kozawa Station - 25 min drive
  • Airport shuttle (surcharge)
  • Free ski shuttle

Restaurants

  • ‪Wild Bill's - ‬3 min walk
  • ‪The Barn - ‬4 min walk
  • ‪Shiki Niseko Lobby Lounge - ‬1 min walk
  • ‪Musu - ‬3 min walk
  • ‪If Cafe - ‬3 min walk

About this property

Chatrium Niseko

Chatrium Niseko features a free ski shuttle and puts you within a five-minute walk of Niseko Mountain Resort Grand Hirafu. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Kamimura, one of 4 restaurants, which serves French cuisine and is open for dinner. Apartments offer nice touches such as espresso makers, bathrobes and slippers. Skiers will appreciate access to ski storage. Fellow travellers love the helpful staff.

Languages

Chinese (Mandarin), English, Japanese, Thai

At a glance

DONE

Property size

    • 78 apartments
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, covered on-site self-parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for on-site parking
DONE

Transfers

    • Airport shuttle from 7:00 AM to 6:00 PM*
DONE

Off-site

    • Free ski shuttle
VPN_KEY

Other information

    • Designated smoking area (fines apply)

Property amenities

Ski

  • Close to a ski area
  • Free ski shuttle
  • Ski storage
  • Ski shuttle nearby

Pool/Spa

  • Hot springs nearby

Internet

  • Free WiFi

Parking and transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 7:00 AM to 6:00 PM
  • Airport shuttle on request
  • Free ski shuttle
  • Limo/town car service
  • Car recommended

Family friendly

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • High chair

Restaurants on site

  • Kamimura
  • Kitchen by KAMIMURA
  • Green Farm Deli Cafe
  • Temporada Tapas Bar
  • The Flats Restaurant&Bar

Kitchen

  • Stovetop
  • Microwave
  • Espresso maker
  • Coffee/tea maker
  • Electric kettle
  • Cookware/dishes/utensils
  • Toaster

Dining

  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Minibar

Bedrooms

  • Rollaway/extra beds: JPY 11760.0 per night

Bathrooms

  • Shower
  • Shampoo
  • Hairdryer
  • Towels provided
  • Toilet paper
  • Toothbrush and toothpaste
  • Bidet
  • Eco-friendly toiletries
  • Free toiletries
  • Soap

Living spaces

  • Heated floors

Entertainment

  • Smart TV with satellite service

Laundry

  • Laundry facilities

Comfort

  • Heating
  • Fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Hardwood flooring in room
  • Soundproofing
  • Step-free path to entrance
  • Tile flooring in public areas
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchairs available on site
  • Wheelchair-width doorways
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Limited housekeeping
  • Safe
  • Multilingual staff
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk

Location highlights

  • In the mountains
  • In a village

Things to do

  • 24-hour fitness centre
  • Bike tour information
  • Bike hire on site
  • Fishing nearby
  • Ecotours nearby
  • Horse riding nearby
  • Zip-lining nearby
  • Canoeing nearby
  • Bike rentals nearby
  • Rafting nearby
  • Kayaking nearby
  • Mountain climbing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 78 rooms
  • 6 floors
  • 1 building
  • Built in 2012
  • Individually decorated

Special features

Dining

Kamimura – This fine-dining restaurant specialises in French cuisine and only serves dinner. 3-star Michelin rating. Reservations are required.
Kitchen by KAMIMURA – This brasserie specialises in local and international cuisine and only serves dinner. Reservations are required. Open selected days.
Green Farm Deli Cafe – This coffee shop specialises in local and international cuisine and only serves breakfast. Open selected days.
Temporada Tapas Bar – This tapas bar specialises in Spanish cuisine and only serves dinner. Reservations are required. Open selected days.
The Flats Restaurant&Bar – This restaurant specialises in local and international cuisine. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 2.00 per cent will be charged

Optional extras

  • Airport shuttle service is offered for an extra charge of JPY 35000 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for JPY 11760.0 per night
  • High chairs are available for an extra charge of JPY 0 per night

Parking

  • Parking height restrictions apply

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Mobile payment options include: UnionPay QuickPass.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned.

Also known as

Chatrium Niseko Kutchan
Chatrium Niseko Aparthotel
Chatrium Niseko Aparthotel Kutchan

Frequently asked questions

Does Chatrium Niseko offer free cancellation for a full refund?

Yes, Chatrium Niseko does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Chatrium Niseko?

Sorry, pets aren't allowed.

Is parking offered on site at Chatrium Niseko?

Yes, there's free self parking.

Is an airport shuttle service offered by Chatrium Niseko?

Yes, an airport shuttle is available from 7:00 AM to 6:00 PM on request. The charge is JPY 35000 per vehicle one-way.

What are the check-in and check-out times at Chatrium Niseko?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10:00 AM. Contactless social distancing and check-out are available.

What is there to do at Chatrium Niseko and nearby?

During the winter, enjoy nearby recreation such as snowboarding and snowmobiling, and return when the snow melts for cycling and fishing. Additional recreation nearby includes hot springs and ecotours. Chatrium Niseko also has a 24-hour fitness centre.

Are there restaurants at or near Chatrium Niseko?

Yes, there are 4 on-site restaurants, featuring French cuisine.

Does Chatrium Niseko have a kitchen or kitchenette?

Yes, there is a kitchen, which also includes an espresso maker, a coffee maker and a toaster.

What's the area around Chatrium Niseko like?

Chatrium Niseko is a short 4-minute walk from Niseko Mountain Resort Grand Hirafu and 17 minutes' walk from Niseko-Shakotan-Otarukaigan Quasi-National Park.

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Chatrium Niseko Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Location
Restaurant
Room
Shuttle

What guests liked

  • On-site restaurants and dining options were convenient, great, and well-designed. (3 reviews)
  • Complimentary breakfast was a convenient and enjoyable amenity, with some guests even cooking dinner in the open kitchen. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Good location to Hirafu
MIN HO, 6-night trip

10/10 Exceptional

Nice location and good service
Jun, 1-night trip

10/10 Exceptional

Good service, good location n
Peter, 6-night trip

10/10 Exceptional

Great location and friendly staff. Easy 10 min walk to gondolas. Great spot for food trucks and restaurants. Staff were very friendly and helpful. Complementary food basket in our room on arrival very thoughtful and helpful. We will be back!
Peter, 6-night trip

10/10 Exceptional

Super nice accommodation. Very affordable in off season.
Andreas, 5-night trip

6/10 Good

Service was great but there were cockroaches in the room
Reynold, 6-night trip

10/10 Exceptional

Very nice place for a family vacation. We like the open kitchen, so we can prepare simple food for ourselves.
Yan, 6-night trip

10/10 Exceptional

Spacious, lication, cleanliness, supportive staff, great shuttle service to slope. Can walk it 0.5mi away
Emmanuel Mojica, 7-night trip

10/10 Exceptional

Great stay during off peak, property was well maintained with lots of checkin goodies (fruit, milk, bread, etc). Will def be back.
Ben, 3-night trip

8/10 Very good

Great location

The hotel is a bit old. The location is great except we couldn't get a booking at any of their three good restaurants and we were there for a week. The staff were very helpful and courteous. Overall it was an 8/10.
Leah, 6-night trip

10/10 Exceptional

5+ Star Experience

Stumbled onto this place when I could not find a place slopeside. Lucky to have done so. Better to be here just off the center of town with much more to do than slopeside. Place was immaculate and exquisitely thought out. Cannot imagine a friendlier more helpful staff. Eateries were well thought out and designed, and a lot of fun. Would not consider staying anywhere else in Niseko.
Whitney, 7-night trip

10/10 Exceptional

Staff was so friendly and nice. The upgraded room was very spacious and appreciated.
Sachiko, 4-night trip

10/10 Exceptional

Everyone and everything was perfect!
Ashley, 4-night trip

10/10 Exceptional

Great staff. They were very kind and helpful. I would definitely stay here again.
Christopher, 3-night trip

8/10 Very good

A lovable Residence hotel to take advantage of now

Comfortable modern residence Hotel for people like me enjoying quiet time in low season. Obstacle exists for tourism however that it offers Limited public transportation and F&B facility, so be creative …
1-night trip

10/10 Exceptional

Friendly and accommodating staff. Good service and comfortable and large apartment/ hotel. I particularly like that the windows can be opened, and that we can cook with all appliances provided.
Patricia, 1-night trip

10/10 Exceptional

Service was outstanding

10/10 Exceptional

Very Kindly and Friendly then other hotels. Enough spaces for Parking.
MIN HO, 4-night trip

8/10 Very good

Great - easy and very convenient location. Housekeeping was quite late though in the day for those not checking out. Concierge information could be better and more readily available re tours/local area and transport explanations etc. But overall, very good.
kerryn, 7-night trip

10/10 Exceptional

Best family vacation hotel

Best family vacation hotel. We had a 2-bedroom apartment. The 2 kids had their own bedroom and bathroom. We had complimentary breakfast in the dining room every morning and even cooked dinner in the open kitchen one night.
Ma Kar, 4-night trip

10/10 Exceptional

My friends and I really enjoyed our stay at chatrium! Rooms are spacious and come stocked with fruit and drinks and breakfast foods. Location was great and walkable to many restaurants in hirafu, and the shuttle and in-house rhythm gear rental was so convenient for our ski and snowboarding trip. Yvonne at the front desk was amazing and helped us book taxis as well as onsens. Thank you for the wonderful time!
Amy, 4-night trip

4/10 Fair

I cannot believe checkout time is 10am. That's too early for a ski area hotel.
Siu Chung, 2-night trip

10/10 Exceptional

We had a fantastic stay at The Chatrium in our 1 bed apartment. The staff were super helpful when needed and the shuttle service to the Gondola and Dot Base was fantastic. The driver took our ski's and poles from us each time securing them on the bus. The bar and restaurants in the hotel were also greaz and convenient. The hotle is located in a perfect position for eating out etc. We had a car and there was free undercover parking that was hassle free. We will def stay here again when we return.
Terrina, 10-night trip

10/10 Exceptional

Everyone at the Chatrium was so incredibly welcoming! The location was central and convenient. The employees were always so very helpful. It was very convenient to have restaurants on site especially breakfast. The shuttle and drivers were extremely polite and willing to help! The rooms are spacious and as described. We could not have chosen a better place to stay. We plan on booking this property again!
Jessica, 5-night trip

6/10 Good

First check in staff is not helpful as we requested extra blanket, rolling bed and bedding sheet, he said no such things can be provided. 2nd night we requested the dehumidifier and got a malfunction one and finally delivered an bigger upgrade one. Check out at 10 am is crucial for a family with a young kid.
4-night trip