Mercure Kuta Bali

Towels were stinky. I complained about, but the new ones were not better. I guess the were not dried well enough. No warm water in the shower. The three stair steps in the room are illuminated. To turn these lights off, one need to know about a hidden button in the wardrobe of the room. I would have never found it myself. At least the staff is incredibly kind and helpful. Very good service all over.

Conveniently located near Kuta Beach and Beachwalk Shopping

Good Breakfast, Central Location and in front of the Beach

Check in was messy and slow. Hotel staff keep providing wrong information on actual booking specification

The check in took forever, we arrived hotel from the airport around 10.30pm, just 1 person in front of us at the checkin in counter and we waited for almost 20 mins for our turn to check in, another 20 minutes for our room. took us total of 40 minutes to get into the room after a long flight. We requested an extra bed and no arrangement is made. Disappointed.

Hotel staffs are helpful, courteous, well manner. The room I have is spacious , bright and clean. Hotel is safe and quiet. Location is convenient, just opposite Kota beach, walking distance to eateries and shopping mall.

room is too small for the room price.... other than that,location is superb for eating & shopping...

It was very nice and comfortable stay. Staff are very friendly and flexible to requests. Every day they change breakfast menu so I could fully enjoyed various kinds of food. Infinity pool was the biggest attraction. So comfy to soak up in the sun with amazing beach view and tropical cocktails.

The hotel is older, still nice to see. I paid more for a balcony room but the regular room is larger with a better view so I would not recommend the balcony room. The staff are nice and helpful. The room was not very clean, my toilet was dirty and the floors were dirty. The staff did clean the toilet after I showed them. The traffic noise in Kuta is very loud and congested, for me I will not stay in Kuta again for those reasons. Overall the hotel is ok and I actually slept ok while there. The AC in the room was great and very cold which I like.

Overall I would rate it good .The rooms we felt were very small and compact and was definitely not value for money. Otherwise location and service of staff was excellent.