Best Western Tokyo Nishikasai

I have an issue with Receptionist when I checked out, she said she will refund the money into my credit card due to her mistakes after I give the CC and leaved the hotel I got confirmation from my CC that she charged me twice, which I already paid the hotel day 1 when I arrive at hotel, and I come back to the receptionist to get my money back because I’m not happy about this, they not even say sorry about their mistakes, I feel disappointed! we talked about an hours at Receptions to get refund, the SPV said they just refund 2nd payment that they made but after that he want me to pay back he said he canceled all of the payment, but when I check on my CC is only 1payment cancel by the hotel and still pending! first, they really not professional, second as a hospitality they not even say sorry regarding double payment that they made, and they don’t give me the original receipt only the original copy of CC machine. I come back to this hotel from so far away and still they don’t solved the problem, I wasted my time because it’s too far and I also need to cancel my trip to another city, I also need to call my bank due to this trouble. anyway, I feel very disappointed!

Hotel close to public transportation and restaurants. I hope they give a better description of the hotel location because got lost for 10 minutes and even went on the wrong BW hotel (there's 2 in the same area). Staff friendly and room was clean. Only one American channel which was CNN. They could have put more channel selection. Room size was OK since knowing Japan hotels have small spaces. Clean room. Will come back and stay again. Ooooh yeah they have a Disney Sea shuttle which was very convenient.

If you're thinking about going to Tokyo Disney this is the spot to stay at. It's really easy from Haneda airport to get here. Someone else wrote a tip about taking the coach bus there and that's what we did. When we got there early in the morning we were able to check in but not go to our room yet. Which i already knew that was okay. They took our luggage. We went to Tokyo to the Disney store to buy our Disney tickets. Came back to the hotel. Guess what they put the luggage in the room already. Double yay there. They also take you to the Disney and Sea. So if you're going to the Disney it's the first stop. Second stop is for Sea. You just walk over to their other hotel which is about 5 minutes walk. The room was small though but that was okay. Room was very clean.We received great service. They gave us maps how to get to the other hotel. They also have two times in the morning and two times at night for pick ups.

I stayed here for 1 night with my family and we like the service and the budget-friendly price. The rooms are just right for 2 person and it has almost everything you’ll need.