Royal Singosari Kuta

Awesome service from staff, super clean, great location and nice price. Rooftop pool is great too. 10/10 recommend of you’re staying in Kuta.

Bittely dissapointed - my flight out of Philippines was cancelled due to volcano - so I arrived one day later than my booking - despite having communicated this to them when my flight was cancelled - they said all I could do was pay their highest rate for a room - more than double the price on my original booking - it was 3 am - when I said I would just sit in the reception area on sofa for a few hours then - they were hostile - and said I had to stay somewhere else or pay them lots of money. I ended up staying in another hotel across the road down an alley which was half the price, and much more pleasant.

Great location at the end of Kuta beach. The beach and many shops were only a 5-10 min walk away. Breakfast was ok, nothing special. The bathroom was a bit dated and not the cleanest. Shower curtain was dirty.

Room was generally fine and A/C was good, however, 'Garden View' was a bit of a misconception as there is no garden! Also, while rooftop pool was nice, loungers were not particularly comfortable and shade was hard to come by. Hotel offers reasonable value but struggles to live up to 4* status.

I took family holiday to Bali and booked Package 2 deluxe rooms (thinking two bedrooms attached together, but its actually two different bed rooms and that was my mistake). Problems in rooms: 1. Air condition didn't work 2. Bad smell in bath rooms (caused by either bathtub or hand mixer) On day 1 itself i had problems and manager said all rooms are occupied on that day and also no refund of my deposit as my booking is non-refundable. And all they can do is spray room perfume. So i waited till next day and to change to another room and again same issue and again changed to another room. And in the third room also has same problems but decided to stay and i lost hope in other rooms. I have been to Asia/US/Europe many times but never had such a bad experience anywhere before. And i don't suggest this hotel to anyone.

I don't know where to start but it was beyond terrible. Only positive thing was the staff they did their best but they could not cover the hotels bad condition. The rooms were smelling the card key didn't work, the pool was disgusting and we left the hotel after one night.

Due to the convenience of its location this is not the first time we have stayed here. Approx 350m from the ocean, 200m from Matahari and Stadium bar everything is on your doorstep. 12 family members all enjoyed the friendly hospitality and laid back Indonesian staffing. This time we opted for a suite and in fairness for the extra couple of dollars the living room / additional space was fantastic. In comparison to the other stays here our expectations were met. Only negative was the pool bar ran out of towels late afternoon. That aside we would happily return to The Royal Singosari

Very nice hotel clean and comfortable. Would recommend.

Ground floor room great clean towels need updating

The breakfast needs attention we ended up eating out and my air con didn’t work properly i should have said something