6/10
I have been following the hotel for 7 years and finally had a chance to visit Bali and stay in the hotel.
When I arrived the hotel, I realised that I had to climb the slope to check in. The 2 guys at the lobby saw me carrying heavy luggage to climbe but didn't offer any help. One guy looked at me for 3 times but turned away his head every time. This left me a poor first impression and I won't rate you high regardless how good the hotel is.
After I arrived the lobby, one of the 2 guys came and offered to help with the luggage, I was so frustrated and rejected the help.
Most of the staff were friendly and helpful, but the 2 guys ruined your reputation a lot.
The room was spacious, but some details were not good. For instance, there is no hand wash liquid which is uncommon. No bath salt is provided though there is bath tub.
My wife was sick and need to see doctor on the day of check out. The hotel wasn't busy, but I was only given half an hour extension for check out which is inconsiderate.
The hotel looks old and not well maintained. I believe it used to be very good but it is no longer the case.
The view is fantastic but there are very limited activities in the hotel.
I don't think I will return again.
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