ZIA Hotel Kuta

Although it was shown a 24 hrs check-in we were told the rooms were not ready when we walked in around 2 PM. Staff was courteous and asked us to wait for sometime. There were no welcome drinks and we thought we will have lunch by the time. We ordered few items and figured out what would be the quality and standard from the food. Overall lunch experience was not good. By the time we finished lunch, the rooms were ready and we picked up the luggages and moved in. The rooms were clean but bit old. The towels and bed linens were seemed like bought when the hotel was built. They weren't white but grayed over a period of years! Our room was facing a street and directly opposite to another hotel! Many places the walls and roofs started peeling off due to leakages. The main entrance has a pond and the walls have plants adorning it and most pots were empty and gives a bad look. The pics and actual look completely different. Location of the hotel is good as it's closer to many shopping areas, beach and art market. The pool on the rooftop was ok and clean. But you need to remind the staff for towels many times. The breakfast always have mainly Indonesian rice varieties and noodles. We were relying on the toast and made to order omlettes. Always there're shortages for spoons and forks. You need to remind the staff many times to replenish them. The service is overall average and needs lot of improvement.

A very convenient place to Kuta shopping area and eating places . Generally cheap hotel to stay for a few days . Pillows and bed is quite comfortable and there’s a sliding window so at least some fresh air into the room . Staffs are quite friendly. Breakfast was okie not much variety given its a 3.5 star hotel .

Rooftop pool is nice but frosting on glass obscures view of city. Was black mould in shower room and one of the electrical sockets next to the bed was loose. Room service wasn't cheap but you got a decent quantity and quality for your money.

I liked this hotel very much. Room was clean once they cleaned our room 2 times in one day :) Staff are friendly and helpful. On rooftop there is pool which is good to there is a bar too so you can order some drinks. WiFi was working without problem and breakfast was good too a lot of different foods. Maybe only bathroom was quite small this is only negative thing about my room. Beach is 5-7 minutes away and on the way to the beach there are some restaurants. There is quite big grocery store around 100m away. Next time if I will go to Bali I will take this hotel if the price will not change drastically

The price is great for what it is, location is right where we were wanting to be, and the breakfast was better than expected... some pros and cons: Pros: - Located right in the heart of Kuta yet down a little side street so it's not that noisy. We were there a couple days for shopping, so being right next to all the shops was ideal, and the beach is basically two blocks away. - Breakfast buffet was sufficient and better than expected: eggs station saved the day, coffee notso good, but overall, tasty and good enough to fuel up for the day. - Staff is very friendly and helpful: perhaps too much so, but can't really complain about that. Cons: - The room wasn't really that nice, but what do you expect for this price? Bed was clean and bathroom was fine. Very damp smelling when we first walked in though, and we had to open the windows in order to breathe. - Loaded with tour groups: mostly Chinese and Indian, so one morning breakfast was over-crowded and these groups can be kinda loud when arriving and departing. - If you're looking for a relaxing vacation in Bali, then Kuta isn't the right place, though resorts in the area might give you enough of a buffer to escape the madness: though quiet, this place is not one of those venues. This place is really in the thick of it. - Some areas on the rooftop are still under construction. - Pool looks dirty - wouldn't recommend swimming in it, so don't count that among the amenities.

I travel a lot and in all hotels I have never been treated better .all the staff new my name and did every thing to make my stay outstanding.

Pleasant & overall good. Recommend . Value for money.