Swiss-Belhotel Tuban

Initially we had some tough time due air con issue in room, but staff was able to provide us different room with good cooling Would Advise to increase buffet breakfast range in bakery items, but rest breakfast was fine Thanks

Great place to stay. Close to airport and shopping. Very good food and beverages

Love everything, will definitely stay here again

A nice hotel and lovely staff. A shame that when we arrived with two adults and two children, we were given 3 single beds. A bit of a muck around but in the end we received a king size bed and double fold out sofa. Room was lovely, bed comfortable, nice cold air conditioning. Breakfast in the morning was lovely. We enjoyed breakfast at the top restaurant off the lobby-much quieter and food all in one place. Pool was lovely, a tad chilly but still enjoyable. Room service was excellent. Very fast and very nice food. Cleaned the room very well each day. Was a 10 minute walk through the lane way to the main street, but was no issue. Thanks Swiss-Belhotel

Unfortunately we were greeted to a room with black mould. After complaining our room was eventually swapped.

Staff was very rigid and stated thebfsmily room we had booked can only be issues with a maximum of three towels even though we have four persons in the room staying.

Fantastic clean nice pool close to everything I will stay again

The pool was poor. Lounges were in water and view was was of the pool concrete wall as lounges are on a lower elevation to the pool. Family rooms do not have a decent view

Generally, their venue and service is good. However, they have terrible customer call center. I assume they are using a remote service center because the level of quality and kindness of during a call are totally different from whom I met and chat happily. Once, my wife lost her mobile phone and before I go to police I wanted to check the room finally. So I called to my hotel but the operator kept saying ‘I cannot hear you (the line had no problem and I could hear even her breath) I cannot help you’ and it’s over. The customer service on-line was way below their quality standard and it ruined the feeling of my family that night. Again, the staffs at front desk were very kind, don’t get me wrong though.

Stayed for one night when first arrived into Bali. Good pickup from airport, comfy clean room. Was upgraded so really nice room. Really good customer service. Breakfast could do with an upgrade.