Aquarius Star Hotel

The check-in was smooth, the 2bdrm suite we got was a decent size although just the bedrooms were airconditioned and nowhere else. There was only 1 chair on the very narrow balcony and the kitchen cupboards/drawers were empty and falling off. The bedding and towels needed a good bleaching too. Overall it was fine for what we needed but didn't match the price we paid. Wi-fi wasn't so great as we were at the very back and top of the complex. Pools were bland - not the resort feel. Don't get me started on the rooster :D

Lots of potential. Beautiful grounds, but room was very tired. Furniture was tatty, plug next to bed didn’t work. Lighting was very dark, so difficult to read in bed. Bed itself was great, Egyptian bedding, shower was spacious and modern. Plenty of hot water. Internet was frustrating, kept going down. Only hotel we stayed in where there was not fresh orange juice for breakfast, but they did fresh pancakes which were yummy.

an army of housekeeping guys for one room and no towels left behind when they finished their task. a bouquet for the manager, long hair chap, for approaching a sensitive issue with great professionalism.

Great location, close to shops and nightlife of Kuta. While the bedding was very comfortable and the pool was awesome lot of other factors were undesirable. Paid extra wanting a lagoon access room but wasn't given one (Lagoon view only on 2nd floor with no lifts was of no use). Breakfast is shocking and inedible. Coffee is tasteless and dry fried noodles & eggs in the morning with little other options. Furnishing, though adequate, had covers breaking off. No soap or hand towels. Service was overall bad: reception called to check out ten minutes before actual check-out time and cleaners were knocking on the door even before I had checked out. Shower water smelt of sewerage. The location however is very central and the pool and decor of the hotel is very good. Could easily be improved by improving poor service and breakfast but in current condition does not deserve a 4 star rating.

Nice bungalows in the action area of Kuta. Very cool separate buildings with enclosed patio for each room. The pool is very unique and stretches in segments through a large area. The free breakfast was great and you can get eggs and pancakes to order.